Operations Manager (QSR/Retail)
Abantu Staffing Solutions · East London, Eastern Cape
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Operations Manager: QSR Franchise Group
About the role Our client, a Fast-Food / QSR franchisee, needs an Operations Manager to put operational strategy into practice and maintain standards across their stores in the market. You will lead the Area Managers, drive store performance against budget and KPIs, and report to senior management. Duties & Responsibilities
Key responsibilities
- Create and oversee the operational business plan and budget, working with stakeholders
- Visit stores regularly to check policies, procedures and compliance
- Analyse store performance against the Balanced Scorecard and budget, and put action plans in place to close gaps
- Analyse P&L statements and drive sales, profit and promotions, including national campaigns and omni-channel sales
- Coach and develop Area Managers, manage succession planning, and run development plans and annual 360 evaluations
- Oversee training metrics, IR incidents and employment legislation compliance, and chair IR meetings where needed
- Review customer complaint trends and make sure store equipment and structures are maintained
- Support new store openings and revamps
- Build relationships with the franchisor, municipal councils, unions and landlords
- Present quarterly business reviews and competitor analysis to senior management
Minimum requirements
- Matric
- BCom / relevant degree, or 5 years’ experience at Area Manager level with proven performance
- QSR industry experience is an added advantage
- Strong communication skills and proficiency in English
Package & Remuneration
Monthly plus Provident Fund