OPERATIONS MANAGER (KIMBERLEY)

Econo Foods is a fast-growing FMCG Retail company specializing in frozen foods. Dedicated to delivering high-quality products at unbeatable prices, we prioritize customer satisfaction every single day. Our commitment to excellence, simplicity and our vibrant colourful people working at Econo Foods sets us apart in the industry. Central to our identity is our unique HO HOLA Culture, characterized by appreciation and recognition. We celebrate the contribution of every individual and foster a supportive environment where everyone can thrive. We are currently seeking a dynamic individual to join our team and contribute to our ongoing success. If you are passionate about delivering exceptional customer service, collaborating with a diverse team, and embracing continuous learning and growth, Econo Foods could be the perfect fit for you. Join us in our mission to provide quality products, value, and service to our customers, every single day. PURPOSE OF THE ROLE The Operations Manager is responsible for overseeing all warehouse and distribution operations during shifts. The role ensures the efficient management of receiving, replenishment, picking, staging, and dispatch activities while maintaining high standards of safety, inventory accuracy, and operational efficiency. The Operations Manager leads warehouse teams, monitors performance, and ensures smooth coordination between shifts to support uninterrupted warehouse operations. KEY RESPONSIBILITIES Operational Oversight Manage and oversee all warehouse operations during assigned shifts, including receiving, replenishment, picking, staging, and dispatch preparation. Ensure operational targets and productivity standards are achieved. Coordinate the seamless handover between day and night shifts, ensuring continuity of operations. Monitor shift performance and identify potential risks, delays, or operational bottlenecks. Implement corrective actions to address operational challenges and maintain workflow efficiency. Team Leadership & Workforce Management Lead, supervise, and develop a team of warehouse staff across various operational functions. Manage staff scheduling and ensure adequate resourcing across shifts. Monitor staff attendance, timekeeping, and productivity. Address team-related issues, disciplinary matters, and performance concerns where necessary. Motivate and engage team members to achieve high performance and maintain a positive work environment. Warehouse & Inventory Management Ensure accurate stock management and adherence to inventory control processes. Oversee stock rotation in line with FIFO principles. Maintain bin location accuracy and proper stock storage practices. Ensure all stock movements are accurately captured in the Warehouse Management System (WMS). Coordinate and verify cycle counts, stock counts, and inventory adjustments. Investigate stock discrepancies and implement corrective actions. Safety, Compliance & Food Safety Enforce compliance with all health and safety regulations, company policies, and standard operating procedures. Ensure proper use of Personal Protective Equipment (PPE) by all team members. Maintain compliance with food safety and hygiene standards where applicable. Conduct routine safety checks and operational audits during shifts. Report, investigate, and document incidents, hazards, or non-conformances. Customer Service & Quality Control Ensure high standards of order accuracy and product quality. Monitor picking and packing processes to minimize errors and damages. Investigate discrepancies, damages, or customer-related quality issues. Ensure pre-loads are correctly staged and trucks are prepared for on-time dispatch. Maintain service levels to meet customer and distribution requirements. Reporting & Communication Provide shift performance reports and track key operational KPIs. Communicate operational updates, risks, and issues to the Logistics Manager and relevant stakeholders. Maintain accurate shift handover documentation for operational continuity. Participate in operational meetings and contribute to process improvement initiatives.