Operations Manager (Internal Re-advertisement)

FORMAL EDUCATION

• Grade 12
• IT Business related qualification

EXPERIENCE

• 5 7 years experience in operations management with experience in:
• Management of operations
• Network services and solution support
• Financial management
• Strategy design and implementation
• Experience in Vendor/Supplier management
• Managing a large client environment with more than 500 sites

TECHNICAL / LEGAL CERTIFICATION

• ITIL v3 Foundation Certification (Advantageous) • Project Management Professional (PMP) (Advantageous RESPONSIBILITIES: Manage the client expectations on service delivery by: Developing specific plans to ensure that the Network standards are adhered to, this entails:

• iOS Upgrade planning aligned to the remediation of vulnerabilities • Review of the configuration templates aligned to CIS standard • Producing network designs in accordance with Client approved standards • Develop and update network diagrams for projects • Liaising with relevant network specialists and operations with regards to implementation. • Be the link between the client and the technical support team. Network capacity and implementation planning by : Facilitating network planning by optimising network capacity and configuration Ensuring optimal long-term expansion and refurbishment of the network by developing network expansion and refurbishment master plans fully integrated with the Networks Standard Plan Ensuring that the regional network planning and implementation is coordinated Manage the Implementation, maintain and support of the Client network infrastructure by: Performing support functions as agreed, which include the development and implementation of planning, of all policy and standards as prescribed by the Client. Performs regular system and project audits to ensure conformance Manage the resolution of complex network issues Manage and plan the continuous maintenance of the network infrastructure which involves testing, upgrades and deployment. Optimising infrastructure capabilities in line with best practice. Manage Contractual Obligations. Staff Training Plans to meet the skills requirement of the Contract Manage all BAU project in the environment Review major network changes. Ensure that all network components are being monitored Manage incident management on a day-to-day basis to ensure that all SLAs are met.

KEY COMPETENCIES: Knowledge

• HR principles and resource management • Management of the Production environment, especially the Oil & Gas retail industry • Networking technology and the wider IT Infrastructure .special-hidden { display: none; }