Operations Manager Hygiene and Pest Control Western Cape Region

• We are looking for a dynamic Operations Manager to lead cleaning services across multiple sites in the Western Cape Region. The role involves managing teams, ensuring hygiene standards, and maintaining strong client relationships.

Duties & Responsibilities

• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output-based contracts must be managed efficiently.
• Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
• New units to be opened according to company policies and procedures and Tsebo standards are implemented within a three-month period.
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing, and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required..
• Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met.
• Responding to clients and management request timeously and providing necessary action required...
• To hold regular performance appraisals with all management staff reporting to you, identify areas for development and training needs.
• Ensure that all OHS act Occupational Health and Safety requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.

Skills and Competencies

• Leadership skills
• Attention to detail and sense of urgency.
• Understand Hygiene principles and knowledge of company policies and procedures.
• Good understanding of scheduling of staffing and assign tasks productively to each position to achieve an output standard according to site specific sla's..

Qualifications

• Minimum Matric / Grade 12
• Relevant tertiary qualification and/or equivalent experience.
• Must have a valid driver's license and own reliable vehicle.
• Minimum of 5 years' experience in a similar environment on middle management level.

Deadline:4th August, 2026