Operations Manager â?? Operational Support Service
Executive Placements · Greyville
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Start free — we apply for you →DUTIES AND KEY RESPONSIBILITIES
- People Leadership & Talent Development
- Operational Leadership
- Quality Assurance & Accuracy
- Client Services Excellence & Complaint Resolution
- Foundational Learning and Talent Pipeline
- Technology, Systems & Innovation
- Reporting And Performance Management
- Business Improvement & Optimisation
EDUCATION AND EXPERIENCE: Qualifications
• Matric • Relevant Tourism, Hospitality or Business Management qualification preferred. Experience
• Minimum 810 years' experience within an operational environment • Minimum 3- 5 years management experience • Proven leadership experience managing multiple teams. • Experience in operational management, quality assurance or client services. • Previous experience developing and coaching employees. • Experience managing service recovery and client complaint resolution. Technical Knowledge
- Advanced understanding of inbound tour operations and reservations processes an advantage.
- Knowledge of Tourplan, Oasis, TripClip, Agent Zone and supplier systems an advantage.
- Strong understanding of operational controls, quality assurance and service management.
- Excellent analytical and reporting skills.
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