Operations Lead - Retail Media
Job Placements · Bo-Kaap, Western Cape
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We are a growing retail media business focused on creating innovative digital advertising solutions that connect brands with consumers across the retail journey.
We’re looking for a Digital Media Lead to help shape and deliver our digital media offering across onsite and offsite channels, using data, technology and insights to drive measurable commercial results.
Who Are We Looking For
We are looking for an experienced Operations Lead with strong retail media, advertising or agency experience to lead campaign operations and a high-performing team. You will be responsible for driving operational excellence, improving processes and ensuring digital and print campaigns are delivered accurately, efficiently and to the highest standard
You should be a confident leader and client partner who is commercially minded, solutions-focused and comfortable working across multiple stakeholders in a fast-paced environment
What Will You Do
Lead the end-to-end campaign management and execution process, from booking and creative development through to implementation and reporting
Manage and develop a team of Campaign Executives and operational resources
Oversee digital and print media campaigns, ensuring deadlines, SLAs and quality standards are met
Manage third-party suppliers and media partners from briefing through to execution
Act as the key quality gatekeeper, ensuring bookings and artwork meet campaign guidelines and specifications
Troubleshoot campaign delivery, compliance and reporting issues
Drive process improvements and operational efficiencies across campaign management
Work closely with Media, Insights, Platforms, Sales and Account teams to improve campaign delivery
Build strong relationships with mid-to-senior-level clients and act as a trusted advisor
Proactively identify challenges, recommend solutions and ensure excellent client service
Provide visibility on team performance, campaign delivery and operational improvements to Senior Leadership
What Will You Need
A Bachelor’s degree in Marketing, Media, Advertising, Business Management, Communications or a related field
8–10 years’ experience in retail media, campaign management, advertising or a related environment
Proven experience leading and managing teams
Strong experience managing both digital and print media campaigns
Experience managing third-party suppliers, vendors and media partners
Solid understanding of retail media, media platforms and media planning
Knowledge of creative development, artwork specifications and approval processes
Strong stakeholder and client management skills
Experience
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