Operations & Front of House Manager - Couples Lodge

Introduction

Mologa River Lodge is seeking a hands-on Operations & Front of House Manager to take ownership of the lodge’s day-to-day operations. The ideal candidate combine strong hospitality with operational ability, financial awareness, staff leadership and a genuine sense of personal accountability.

Duties & Responsibilities

• Oversee daily lodge operations, including reception, reservations, housekeeping and food and beverage.

• Ensure excellent guest service and resolve complaints professionally.

• Manage staff rostering, duties, performance and discipline.

• Conduct regular room and property inspections.

• Control stock, purchasing, suppliers, costs and wastage.

• Oversee cash-ups, POS transactions and basic financial controls.

• Manage staffing levels and labour costs.

• Resolve maintenance and operational issues promptly.

• Maintain operational procedures, checklists and standards.

• Provide ownership with accurate operational reports.

• Assist hands-on across all lodge departments when required.

Desired Experience & Qualification

• Minimum 3–5 years’ hospitality experience in a lodge, boutique hotel, guesthouse or similar environment.

• At least two years’ supervisory or management experience.

• Practical experience in front-of-house, reservations, housekeeping, and food and beverage operations.

• Experience in stock control, purchasing, cash-ups, POS systems and basic financial controls.

• Computer literacy, including Excel and reservation systems.

• Strong staff management and accountability skills.

• Willingness to work flexible hours, weekends and public holidays.

Interested?

We are looking for someone who is owner-minded, observant, proactive and commercially aware.

The successful candidate must be a strong manager and responsible, independent and take responsibility for getting things done.