Operations Executive
Executive Placements · Mamelodi
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Start free — we apply for you →Key Responsibilities
Executive Operational Leadership
- Develop and implement the national operational strategy.
- Lead operational performance across the student accommodation portfolio.
- Establish and maintain operational standards across all residences.
- Drive operational consistency across multiple regions.
- Foster a culture of accountability, customer service and continuous improvement.
- Lead organisational change and operational transformation initiatives.
- Support the COO in achieving strategic business objectives.
Property & Residence Operations Provide executive oversight of:
• Residence operations • Front office and reception services • Resident services • Customer service delivery • Operational administration • Cleaning and housekeeping standards • Security operations • Operational building inspections • Inventory management • Operational risk management • Service quality management • Resident complaint resolution Ensure every residence consistently delivers an exceptional student living experience.
Leadership & Team Management
- Lead, mentor and coach Property Managers.
- Develop leadership capability across the operational team.
- Set operational KPIs and performance objectives.
- Conduct operational reviews and regular site visits.
- Drive accountability and operational excellence.
- Manage succession planning and talent development.
- Support recruitment and employee development.
Student & Customer Experience Champion an outstanding resident experience by ensuring:
• Exceptional customer service • Resident engagement • Student Life programme delivery • Professional complaint management • High resident satisfaction • Resident retention • Safe and welcoming student communities Work closely with operational teams to continuously improve the overall student experience.
Operational Readiness Lead annual portfolio readiness by ensuring:
- Residences are prepared for occupation
- Rooms meet company quality standards
- Furniture and equipment are operational
- Teams are ready for student intake
- Standard Operating Procedures are implemented
- Accreditation requirements are achieved
- Operational risks are identified and mitigated
- Compliance with NSFAS, DHET Minimum Norms & Standards and institutional accreditation requirements.
Financial Management
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