Operations Engineer (TTD)

Job Description

Are you the person everyone calls when a production system decides to misbehave at 2 PM on a Friday?

We’re looking for an Operations Engineer who thrives in the world of enterprise application support, production troubleshooting, integrations and monitoring.

You’ll be part of a global IT environment, supporting business-critical applications and helping ensure that customers and business users experience smooth, reliable and efficient digital services.

This is a great opportunity for someone who enjoys getting hands-on with Java applications, APIs, SQL, logs, monitoring platforms and production incidents, while working closely with development, infrastructure and business teams.

Application Detective

• Monitor application health using Grafana and Loki.

• Investigate production incidents and identify what went wrong.

• Analyse application logs, exceptions and stack traces.

• Perform transaction tracing to follow issues from start to finish.

• Conduct initial Root Cause Analysis (RCA) and document findings.

• Troubleshoot front-end, back-end and integration failures.

Production Problem Solver

• Take ownership of incidents from investigation through to resolution.

• Support Incident, Problem and Change Management processes.

• Handle major incidents and escalations when things get serious.

• Track SLAs and help ensure production services remain reliable.

• Work with Level 3 development and infrastructure teams when deeper technical intervention is required.

Integration & API Troubleshooter

• Troubleshoot REST APIs and web services.

• Analyse and validate JSON payloads.

• Investigate integration failures and message-processing issues.

• Support reconciliation, retries and failed transactions.

• Help keep integrations between systems running smoothly.

Technical Troubleshooter

• Support enterprise Java applications and JVM environments.

• Perform SQL queries and database validation.

• Investigate issues involving DNS, HTTPS, firewalls and load balancers.

• Troubleshoot authentication technologies such as SSO, LDAP and Active Directory.

• Assist with releases, deployments and production changes.

• Where required, perform code debugging, code fixes and deeper root-cause analysis.

Keep Things Under Control

• Create and maintain standard operating procedures, runbooks and technical documentation.

• Work according to ITIL and operational best practices.

• Contribute to operational excellence initiatives.

• Identify recurring problems and help reduce incidents before they happen.

Benefits

• Global enterprise technology environments

• Modern cloud platforms and infrastructure

• Observability and monitoring technologies

• Agile ways of working

• Dynamic international collaboration

• Remote and on-site flexibility

• Modern, cutting-edge IT solutions

• A strong work-life balance

• A fast-paced environment where your ideas and technical expertise matter

Posted By

Sam Maistry