Operations Duty Supervisor

Responsible for ensuring all staff conform to the required standards of services and efficiency; Ensure service providers comply with procedures in place; Monitor the Service provider SLA; Monitor and supervise the daily operations; Continuously improve quality standards; Ensure sufficient staffing levels across all departments, including service providers and internal staff; Responsible for the daily operational planning; Ensure all staff are on duty and in full uniform; Monitor company communication platforms and ensure that all requests are actioned; Ensure check-in counters are open, on time and maintained as required (airport specific requirements); Plan, monitor and evaluate the delay process effectively, efficiently, and professionally; Complete the daily shift report and any delay reports as required; Attend and conduct shift briefings with service providers and ticket sales; Monitor operations ensuring that all flights depart as scheduled and ensure movements messages are sent timeously; Monitor OTP, schedule changes and any other activity that may have an impact on operations and communicate with the relevant parties; Ensure the ground handler is sufficiently equipped with radios, cell phones etc.; Report equipment shortages to the relevant departments; Ensure there is enough stock on hand, stickers, manual handling stock etc.; Investigate incidents/irregularities and report to the station in charge; Ensure disciplinary action is taken for non-compliance; Address complaints promptly, conduct investigations, and provide feedback in a timely manner; Ensure a detailed handover is prepared for the next shift; Maintain cleanliness and tidiness in the office; Ensure that the equipment/devices are maintained, secured, and handled with care; Delegate responsibilities as required; Perform spot checks on all internal and external stakeholders; Attend meetings with internal and external stakeholders; Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.