Operations Consultant: Transfers

ROLE DESCRIPTION

• This position is for an Operations Consultant within our Transfer team. The role entails administration for the Linked Investment Services Provider LISP and its related retail products namely Tax-Free Savings Investments, Direct Investments, Retirement Annuity Fund, Preservation Funds and Living Annuity products.

DUTIES AND RESPONSIBILITIES

• Perform due diligence procedures on instructions in line with the relevant RMCP and verification tools to assess whether a client and related flows may be accepted in terms of laws and regulations.
• Perform product validation procedures on the instruction in terms of laws and regulation.
• Perform business validation procedures instructions in terms of the LISPs Terms and Conditions.
• Request and manage all outstanding requirements by engaging with clients and business partners in a timeous and professional manner.
• Undergo inspection and analysis of various bank accounts to match unallocated deposits to client instructions.
• Request and manage all outstanding requirements of unallocated deposits with external parties to ensure fast turnaround of such deposits to valid client instructions.
• Report suspicious activities within the business structures without hesitation.
• Capture accepted and valid instructions in varying systems, completely and accurately.
• Ensure daily management and updating of dashboards and duties to ensure that no SLA and business processes are compromised.
• Collaboration between the administration team and the Client Service Team.
• Maintain strong internal departmental relationships that will foster the growth of a culture in line with the Sygnia Group and Sygnia LISP strategies and vision.
• Identify gaps in processes and report these to the line manager.
• Understand and adhere to the appropriate policies, standards, and procedures applicable to the role.
• Understand and engage in risks and risk events relevant to the role and immediately report any findings to the line manager and supporting departments.
• Maintain a healthy team spirit by assisting peers where needed, and where reasonably required, process adhoc tasks as delegated to maintain stability of operations.

ROLE QUALIFICATIONS AND EXPERIENCE

• BCom or equivalent undergraduate degree /diploma us preferable
• At least 3-5 years' experience in the Linked Investment Service Provider LISP environment administration is preferable
• Experience in the following Financial Services industries is an advantage:
• LISP
• Collective Investment Schemes
• Retirement Funds/Employee Benefit Funds
• Linked Life Companies
• A thorough understanding of Tax Free Savings transfers and Direct Investment transfers. This includes both cash and unit transfers.
• A thorough understanding of the Section 14 1, 8 and Section 50 Directive 135 transfer process
• A thorough understanding of transfer from retirement Recognition of transfer process
• A thorough understanding of the benefit process including retirement, death claims and withdrawals
• A good understanding of the regulations governing retirement funds and living annuities
• Strong working knowledge of word processing, and spreadsheets MS Word, Excel

CORE COMPETENCIES REQUIRED

• Strong organisational skills, resilient and able to function in a fast paced and high-pressure environment
• Meticulous, deadline driven and reliable
• Strong sense of duty and accountability
• Self-starter proactively taking ownership of development
• Client focused with good verbal and written communication skills
• Exhibit a professional image in person, demeanour, and communication
• High degree of team- and self-awareness