Operations Administrator

Duties and Responsibilities: Bookkeeping Support:

• Complete credit applications with new suppliers and send to Bookkeeper for checking • Process new customer credit applications, collate all relevant documentation, conduct • reference checks and obtain sign-off from Bookkeeper and Director • Capture new customer and supplier accounts on Sage • Receive wholesale order packing slips from warehouse, check against SO and convert SOs to invoices • Check all online orders have been invoiced through Stock2Shop and raise invoices when necessary. Liaise with Bookkeeper on any missing invoices • Update pricelists on Sage • Receive and check all PODs and invoices before handing to Bookkeeper for processing • Support Admin Manager with any other Bookkeeping tasks as required Sales Support:

• Handle administrative aspects of the Customer Onboarding Process and liaise with Bookkeeper, Sales Director and Sales Consultant with regards to sending samples, etc. • Maintain Store Record Card Distribution Coordination:

• Liaise with Customer Service Coordinator and warehouse and make relevant DC Bookings for wholesale orders • Follow up on and track & trace all domestic shipments ensuring orders are delivered in terms of the SLAs • Follow up on and ensure receipt of Dis-Chem PODs on day of delivery directly from the stores Receiving Department • Obtain all other PODs as soon as possible and follow up on outstanding deliveries • Maintain Lead Time report as required • Follow up on all delivery queries as necessary and identify and lodge claims/queries • Provide warehouse with support regarding courier performance and queries Returns Coordination: Wholesale Returns:

• Liaise with Sales Consultant or Agency Rep regarding request for return. • Obtain management approval for return • Arrange documentation to be sent to us prior to return being collected by transporter • Book collection • Update Returns Schedule on Google Docs and keep warehouse informed • Monitor shipment and ensure POD is received from warehouse • Follow up with warehouse if GRV is not received with 24 hrs • Reconcile GRV from warehouse to the customers return document (eg. Dis-Chems Goods Return Note) • Ensure "Yellow Slip" is received from Dis-Chem Receiving Department (if applicable) when following up on POD/GRN on day of scheduled delivery to Dis-Chem store • Follow laid down procedure with regards to "Yellow Slip" returns i.e. Courier, Warehouse and Bookkeeper requirements E-commerce Returns:

• Work together with Customer Service Coordinator to arrange collection of online returns/exchanges
• Ensure customer is kept informed at all times regarding collection process
• Track and trace all returns and reconcile when stock arri

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