OPERATIONAL INTELLIGENCE SUPERVISOR

Job Summary: To ensure organisational effectiveness through the optimisation and maintenance of operational systems, business processes and procedures, and effective reporting to relevant stakeholders. Key Responsibilities and Deliverables: Analysis and Reporting • Screen operational reporting needs to ensure quality • Supervise the reporting processes • Analyse reports to identify exceptions and provide feedback on reporting when necessary • Assist with overseeing projects where required and consolidate and analyse data • Provide project-specific feedback to stakeholders • Ensure operational reporting analysis, when required • Implement ROI reports Maintenance and Supervision of Adherence to Internal Processes and procedures • Maintain applicable databases • Review current processes • Design agreed new processes and facilitate in the implementation of processes and systems • Monitor and maintain processes and systems • Set up training materials and conduct and record all training on new systems • Conduct regular system assurance evaluations • Collaborate with system developers to implement new approved systems Operational Excellence and Customer Satisfaction • Understand the expectations of stakeholders and ensure stakeholder needs are met • Engage with operational team to facilitate and support achievement of excellence • Manage day-to-day activities of operational team and communicate bottlenecks and workload impacts • Analyse audit reports to identify gaps, implement approved enhancements and maintain error tracking and compliance reports • Support and liaise with Operations with regards to relevant business systems • Ensure effective asset recording and facilitate asset-related processes as determined by business unit needs • When called upon to do so or when OI Manager is unavailable, represent the OI department at ACC meetings, Cell Phone • Committee meetings, OI meetings and ROSS meetings Administration • Supervise the accurate ordering and maintenance of equipment as and when required • Provide ongoing information regarding relevant policies, processes and procedures • Conduct regular required audits on CGCSA • Capture project-specific data and ensure quality, accuracy and integrity of data • Maintain asset process base for relevant business unit Operational Supervision and Team Management • Facilitate and supervise the OI Administrators to ensure achievement of objectives • Respond to and ensure resolution of any escalated queries or problems • Train new team members on internal processes and procedures • Monitor performance of operational team in terms of departmental objectives and customer needs • Assist with staff learning and development • Motivate, mentor and coach staff