OPERATIONAL INTELLIGENCE MANAGER I

Key Responsibilities and Deliverables: Process and Systems Design and Implementation Identify, design and implement effective processes and systems within operations, technology and informatics, aligned to a BU and Group Strategy Review current processes and systems to understand business information and how systems integrate Liaise with stakeholders to establish and address needs to develop outputs Manage and approve system project-specific to ensure quality and data integrity Plan, design and implement new processes and systems in line with client and business approved needs Facilitate and/or manage the implementation of processes and systems Monitor and maintain processes and systems to ensure efficiency and sustainability Manage SLA requirements Set up training materials and conduct and record all training on new systems Audit processes and systems to ensure business needs are met Suggest and plan for systems and processes enhancements Represent and effect on behalf of Business Unit at Smollan Group Projects and Clients Define a BU/ Group OI strategy (short term) Systems Reporting • Compile systems reporting and carry out relevant analysis to facilitate strategic growth & insights differentiation Draw and develop Standard and Adhoc Reports Align reports to objectives of the business (Business Unit, Client, Smollan) Maintain effective and efficient Smollan and BU/ Group systems, processes and procedures and facilitate improvements/enhancements Audit systems to ensure compliance and identify enhancements Provision of Insights Integrate Operational/Client/Customer information into insights Facilitate alignment of business unit/Group strategy with client/customer strategy Analyse operational intelligence to ensure accuracy and provide meaning and trends Generate and analyse reports and provide feedback on reporting when necessary Explore and identify new business opportunities and make recommendations for action Operational Excellence and Customer Satisfaction Understand the expectations of stakeholders Monitor and measurement of operational activities Engage with operational team to facilitate and support achievement of excellence Measurement of key outputs of business unit and facilitate management Analyse audit reports to identify gaps, identifying enhancements and maintain error tracking and compliance reports Ensure the integrity of data Present an analysis of data to clients and business to provide business update Maintain SLA requirements as per client needs and supplies Support and liaise with Operations with regards to relevant business systems Identify bottleneck and workload impacts to ensure efficiency and make solutions/suggests Identify projects to streamline areas to improve Ensure effective asset recording and facilitate asset-related processes as determined by business unit needs Optimise and ensure service methodology efficiency of deployment of people Business Growth and Sustainability Optimise new business opportunities Optimise the use of technology for the business Continuously assess risks and implement measures to mitigate these Identify industry trends and best practices to ensure that proactive measures are taken to remain competitive and relevant within the industry Integrate best practices Budget Management Draft annual budget using previous business unit financial performance information Submit budget to Business Unit/ Group Manager for review and sign off Analyse monthly departmental budgeting and accounting reports and identify and mitigate variances Take appropriate action to ensure adherence to expense budgets Prepare and compile budget reports Proactively seek to identify and manage risk Stakeholder Management Ensure delivery to senior management Oversee supplier relationship management Actively build, maintain and grow strong relationships with relevant stakeholders Build and maintain customer relationships Manage client expectations and manage effective flow of information