Operational Intelligence Administrator

Job Summary: To ensure organisational effectiveness through the maintenance and sustainability of operational systems and effective reporting to relevant stakeholders. ---------------------------------------------------------------------------------------------- Key Responsibilities and Deliverables: Analysis and Reporting • Action/administrate the structured schedule for all necessary reporting • Screen operational reporting needs to ensure quality • Generate and analyse reports to identify exceptions • Assist with feedback on reporting when necessary • Assist with Time in Motion studies where required and consolidating and analyse data • Ensure operational reporting analysis, when required Operational Systems Support • Maintain applicable databases • Ensure regular meetings are held to discuss systems and processes • Suggest and communicate recommended enhancements • Collaborate with systems users and developers to ensure problems are resolved • Conduct pre-launch systems checks • Assist with the efficient roll-out of new software • Support software users when necessary • Monitor systems implementation and usage and identifying exceptions and escalate appropriately • Ensure records are kept regarding assurance checks and training • Compile and submit reports for auditing purposes and implement suggestions Fleet and Call Cycle Administration • Receive call cycle plans from Operations teams • Ensure all external influences are taken into account when analysing the call cycle data • Integrate amendments in the call cycle routes from Operations • Ensure regular updates on home geo-coding and store geo-coding • Optimise call cycle routes • Ensure regular meetings are held to discuss systems and processes • Distribute and clarify optimised routes to Operations • Where needed, enforce optimised route and stoppages • Extract and distribute movement reports from C-Track system General Administration • Order new equipment as and when required • Support Operations on repairs processes for equipment maintenance • Provide ongoing information regarding relevant policies, processes and procedures • Conduct regular required audits on CGCSA • Capture project-specific data and ensure quality and accuracy Vehicle Tracking • Monitor company vehicles are assigned to the correct employee and inform of vehicle inconsistencies • Monitor vehicle tracking systems information provided through the OPSI system • Ensure vehicle tracking systems are operational • Report vehicle tracking system faults and ensure repairs or replacements • Monitor and report any irregularities regarding call cycles and follow-up on all call cycle errors reported • Adhere to the confidentiality agreement Record Keeping • Ensure records are kept regarding total optimised distances • Compile and submit reports for auditing purposes • Communicate feedback to relevant stakeholders regarding efficiency of the OPSI system