Operation Engineer (Senior): Java + JVM + REST APIs + Grafana + ITIL + SSO + SQL + JSON + Loki
Abalobi Solutions · Midrand/Menlyn/Rosslyn/Home Office Rotation
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Are you a Senior Operations Engineer who thrives on solving complex technical challenges?
We’re looking for an experienced Senior Operations Engineer to join a dynamic technology environment where you’ll play a key role in keeping critical enterprise applications running smoothly, resolving production issues, and driving operational excellence.
If you’re a hands-on problem solver, confident working in high-pressure production environments, and passionate about delivering reliable, high-quality IT services ,this opportunity could be for you!
Think you’re the right fit? Apply now!
Essential & Advantageous Skills
ESSENTIAL SKILLS
1. Behavioral Competencies
Analytical troubleshooting
Customer support
Structured communication
Service ownership
Cross-functional collaboration
2. IT Service Management
Incident, Problem and Change Management
Major Incident and Escalation Management
ITIL principles
3. Application Support & Troubleshooting
Java enterprise application support
JVM monitoring and analysis
Application log analysis, exception handling and stack trace interpretation
Incident investigation and production issue resolution
Root Cause Analysis (RCA)
4. APIs & Integration Support
REST API troubleshooting
JSON payload analysis and validation
Web services support and diagnostics
Integration monitoring and troubleshooting
Message processing, reconciliation and retry management
5. Infrastructure & Platform Support
SQL querying and database validation
Networking fundamentals (DNS, HTTPS, Firewalls, Load Balancers)
Authentication technologies (SSO, LDAP, Active Directory)
6. Monitoring & Observability
Grafana dashboard monitoring
Loki log querying
Service health monitoring
SLA tracking and performance analysis
Transaction tracing
ADVANTAGEOUS SKILLS
7. Automotive & Business Knowledge
Vehicle sales processes
Pricing and offer workflows
Contract generation
Finance and leasing awareness
Dealership operations
8. Industry Experience
Financial services systems support
Dealer Management Systems (DMS)
Enterprise SaaS support
High-availability production environments
9. Development (Coding) & Technical Understanding
HTML, CSS and JavaScript
Java application architecture
CI/CD pipelines
10. Advanced Support Capabilities
Advanced SQL analysis
Middleware administration
API Gateway support
Cloud platforms (Azure, AWS, GCP)
Kubernetes awareness
Automation and scripting
11. Governance & Quality
ITIL Foundation Certification
KPI reporting
Risk and audit awareness
Role & Responsibilities
Monitor application health using Grafana and Loki.
Investigate and resolve production incidents.
Perform log analysis and transaction tracing.
Support dealer and business user issues.
Troubleshoot front-end, back-end and integration failures.
Perform initial root cause analysis and document findings.
Support releases, deployments and production changes.
Support operational excellence goals by applying strong operations knowledge to reduce incidents.
Coordinate with Level 3 for development and infrastructure activities.
3rd Level: Perform code debugging, code fixes and root-cause analysis for application issues.
Prepare and maintain standard operating procedures, runbooks and system documentation.
Qualifications/Experience
IT Degree or Diploma / equivalent working experience.
8 to 10+ years application support experience in enterprise environments.
Experience supporting Java applications, production systems, integration, SQL databases and monitoring
platforms such as Grafana and Loki.
Automotive, dealer management or financial services experience is advantageous.
ITIL Foundation / other relevant certification advantageous.
What do we offer you?
Cutting edge global IT system landscape and processes
Flexible working of 1960 hours in a 12-month period
High Work-Life balance
Remote / On-site work location flexibility
Affordable BMW Group vehicle promotions (buying or leasing options available, terms and conditions apply)
Highly motivating, energetic, and fast-paced working environment
Modern, state-of-the-art offices
Dynamic Global Team collaboration
Application of the Agile Working Model Methodology