Operation Agent - Air OPS

Role Context

• Responsible for efficiently clearing inbound and outbound WPX shipments and international documents.

Key Responsibilities

• Process and shelve inventory accurately, ensuring export documentation for WPX is prepared correctly for smooth network movement.
• Clear inbound material within 45 minutes of aircraft arrival and verify collected cargo against pre‑alerts, sending upliftment details to destinations.
• Label and shelve high/low‑value shipments, update SIS, and perform daily store and inventory checks to maintain accuracy.
• Monitor bonded shipments, ensuring items older than 14 days are moved to the state warehouse and reported.
• Coordinate multi‑shelf shipments, provide store‑check feedback, and ensure timely dispatch of labelled cargo according to destination codes.
• Process, scan, and route shipments international, WPX, NCY, COY with correct destination codes, ensuring upliftment and CIA requirements are met.
• Lodge materials with airlines or road haulers, follow up on upliftment, and attach accurate release documents and invoices.
• Verify shipment piece counts, ensure correct documentation is drawn, and process RIB shipments using correct MWP codes with AWB references in comments.
• Conduct daily bond reconciliations, resolve inventory discrepancies, and ensure paperwork and bagging accuracy.
• Ensure prompt shelving and scanning of Bond shipments, including grouping multiple‑piece shipments and prioritising CSIB‑cleared items.
• Perform re‑weighing for OB DOX/WPX shipments and capture manual volumetrics for oversized pieces.
• Comply with all Global SOP, security protocols, and Part 108 requirements.
• Report damaged, open, or torn shipments and ensure they are documented and sorted to DHL standards.
• Prepare accurate AWBs and breakdowns for airlines, ensuring correct weights, dimensions, and timely drawing of parcel documents for Imports.
• Validate missing documents via GIA, move pre‑cleared shipments promptly, and update DCVS for diversions.
• Complete bond reconciliation and GSOP‑compliant departure reporting and ensure timecard completion.
• Coordinate inbound flight offloading and outbound cargo loading, ensuring compliance with customs procedures and GSOP standards.
• Load cages, bags, ULDs/PMCs with correct tags, ensure seals are managed with Security, remove outdated markings, and comply with weight limits 20kg bags / 50kg heavyweight section.
• Screen goods before lodgement and support safe loading/offloading of vehicles.
• Assist with operational and administrative tasks outside core duties to support business needs.

Minimum Requirements

• Matric
• Forklift Drivers Licence as required
• Valid driver's licence and PDP 2 years
• PC Literacy.
• Dangerous Goods Regulations Certificate Category E and DG Load and CAA Part 108 Security cargo awareness advantageous
• Previous courier / airfreight experience advantageous
• Experience / knowledge of DHL systems ECIS, SHERLOC, OCNT, CSV, HMS and CALMS
• Knowledge of customs procedures