OGA Backline Advisor
DHL Supply Chain · Johannesburg, Gauteng
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Start free — we apply for you →- Ready to shape the future of work? We're looking for a OGA Backline Advisor to be responsible for the daily management of all Government State Warehouse GSWH recoveries in accordance with legislative requirements.
What you'll own Customer & Stakeholder Management
- Maintain daily communication with both internal and external stakeholders regarding GSWH recoveries.
- Liaise with GSWH stakeholders on forfeited shipments and provide updates on recovery status.
- Collaborate closely with JNB Bond, CPT Bond, and Operations teams regarding lodging and retrieval of shipments.
- Ensure effective communication of finalized recovery cases to ACA teams.
- Communicate all non-compliance cases and ensure GEMA FTR cases are opened and escalated as required.
Documentation & Compliance
- Prepare, verify, and submit all retrieval documents for Customs in line with legislative requirements.
- Conduct thorough checks on all documents prior to submission to prevent delays, penalties, and financial exposure.
- Ensure all UG slips are safely stored, filed, and uploaded accordingly.
- Process BTC and Write-Off documentation using the latest DoAG forms as prescribed by ZA Finance.
- Ensure proper documentation for all consignments requiring GSWH retrieval.
Process Management
- Monitor, acknowledge, and process all retrieval requests within the agreed SLA 5–7 working days.
- Plan and schedule daily and weekly GSWH retrieval activities.
- Maintain accurate daily system updates, record keeping, and workflow management.
- Update and maintain the database with complete and accurate information.
- Ensure timeous upload of deposit slips to GI and maintain control documents up to date.
- Ensure all finalized cases are deposited into GSWH and that UG/abandonment letters are uploaded for completion.
Financial Control
- Understand all penalty types, charges, and financial impacts associated with GSWH processes.
- Liaise with Finance for all Provisional Payments and submission of applicable storage fees.
- Communicate, collect, and ensure proper billing of due storage charges.
What we are looking for
- Matric Grade 12 required.
- Qualification in Customs, Supply Chain, or Logistics advantageous.
- 2–3 years' experience in customs, regulatory compliance, or bonded warehouse operations preferred.