Officer: Privacy Office

Job Posting Salary: R434,656.00

Job Posting End Date: 27 Oct 2026

Key Performance Areas

Administration and Resolution of POPI Requests within Legislated Timelines

• Compliance with POPI, SOP and Policy.
• Analyse POPI requests received and establish if it meets the procedural requirements in terms of the Act.
• Provide the necessary assistance to requestors to ensure they comply with procedural requirements.
• Request records from the Regions or business units as and when new requests are assigned, queries or complaints are lodged.
• Keep track of and ensure timely resolution of POPI requests and queries.
• Attend to Court Orders, Notice of Motions and Subpoenas as directed by the Manager.
• Identify shortfalls and non-compliance with POPI, SOP and Policy and bring them to the attention of the manager

Escalation of Delayed POPI Requests

• Engage and follow up with the regions or business units regarding outstanding POPI requests or Complaints to ensure that legislative timelines are met.
• Give input on development of POPI processes and procedures.

Increased Accessibility, Efficiency and Visibility of the POPI Unit

• Publications of articles on POPI.
• Raise awareness through POPI awareness campaigns and education
• Conduct POPI training to lower-level staff.
• Ensure constant engagements with the regions and business units to expedite POPI requests, queries and Complaints.

Advisory Opinion

• Draft Advisory Opinions as requested by Buisness units.
• Make recommendations on compliance.
• Research Legislation or Case Law or Articles relating to POPI.

Enhanced Reporting with Trend Analysis and Business Improvement Effects

• Submit monthly and quarterly stats to the Manager with trend analysis and business improvement effects.
• Efficient and accurate reporting

Stakeholder Relations

• Assist with inquiries and requests for information from both internal and external stakeholders.
• Contribute to the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.

Qualifications and Experience

• Bachelor's Degree/ Advanced Diploma in Law/ Compliance/ Risk Management related qualification.
• Relevant 3 years' experience in a Risk Management/ Compliance related environment, with a focus on privacy.

Technical and behavioral competencies required

• Planning, organising and coordinating.
• Personal mastery.
• Judgement and decision making.
• Ethics and values.
• Client service orientation.
• Multi-tasking skills.
• Strong organisational skills.
• Report writing.
• Compliance and Risk assessment skills.
• Knowledge of POPIA, governance and risk.
• Control definition knowledge and skill.
• Risk and compliance monitoring and reporting.
• Data security management.
• Secure operations management
• Information assurance.
• Third party management.