Officer: Client Liaison
Motus Holdings Limited · Johannesburg, Gauteng
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Start free — we apply for you →Job Purpose
- To provide customer related support in order to process client liaison transactions accurately and timeously to ensure maximisation for marketing opportunities.
Minimum Experience
- 1 - 3 years' experience in a similar environment
Minimum Qualification
- Matric
- Any relevant tertiary qualification would be advantageous
Minimum Requirements
- Industry legislative compliance/ knowledge.
GENERIC JOB OUTPUTS
PROCESS
- Assist in the facilitation of realistic expectations and/or deliverables between customer, dealer network and Importer/M.
- Communicate and liaise with clients, relevant stakeholders and other internal departments to facilitate information dissemination, flow, customer satisfaction and feedback.
- Deliver on agreed performance targets according to set procedures and service level agreements.
- Ensure that the customer care platform is populated with key customer data and case information.
- Ensuring the customer database is segmented effectively for targeted marketing activities.
- Execute work in line with governance and compliance processes.
- Facilitate communication between customers, dealer network, M/Importer and other relevant stakeholders to resolve general and complex problems, faults and other concerns.
- Identify and apply known solutions to operational challenges and escalate unresolved issues.
- Provide support to customers and escalate unresolved queries.
- Record and report on work activities to provide timely and accurate information for decision making in area of accountability.
FINANCE
- Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.
CLIENT
- Provide high quality customer service through the delivery of compliant and accurate documentation to ensure that requirements are met as prescribed by the FICA, POPI Act,
- Consumer Protection Act and relevant others.
- Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
- Deliver work activities effectively to satisfy customers.
- Liaise and interact with customers internal and external via approved communication channels in a positive and helpful manner.
PEOPLE
- Attend learning initiatives to improve work quality and enhance own skills.
- Own and live up to company values.
Closing Date 05 August 2026