Officer: C&E Administration

Job Purpose

• To ensure completeness of the C&E Operations related documents, information, financial and other transactions, systematically control and coordinate the distribution thereof, resolve and facilitate resolution of all related queries, in order to ensure a professional customer service and integrity with regards to Customs Operations processes in accordance with all legislative requirements.

Education and Experience

Minimum Qualification & Experience Required

• Higher Certificate NQF 5 in Finance, Accounting and Data Management AND 2 years' experience in reporting, business writing and administration.

OR

• Senior Certificate NQF 4 AND 3 years' experience in reporting, business writing and administration.

Job Outputs

Process

• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.
• Accurately and effectively validate information, financial proof and related documentation for completeness according to prescribed set of standards, in order to acknowledge receipt.
• Timeously transfer and record information, financial transaction and documentation into the appropriate systems, formats and methodology in line with prescribed requirements.
• Build and maintain relationships, communicate, follow up and distribute different messages and outcomes to all relevant stakeholders according to different agreements, requirements and legislation.
• Accurate and comprehensive examination of required information and documentation to enable effective resolution.
• Receive and interpret clients queries, resolve, follow up or refer queries to relevant parties.
• Receive and interpret clients' queries, resolve, follow up or refer queries to relevant parties.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to specified polices, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
• Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

Behavioural competencies

• Analytical Thinking
• Accountability
• Conceptual Ability
• Honesty and Integrity
• Respect
• Attention to detail
• Commitment to continuous learning
• Organisational Awareness
• Building Sustainability
• Fairness and Transparency
• Expertise in Context
• People Skills
• Trust

Technical competencies

• Administration
• Border Control Management
• Business Knowledge
• Customs Knowledge
• Debt Collection and Analysis
• Efficiency Improvement
• Functional Policies and Procedures
• Query Resolution
• Reporting
• Standard operating procedure compliance

Deadline:2nd September,2026