Office/Operations Manager
Dixie Recruitment · Durban, KwaZulu-Natal
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- Is your expertise in managing operations and teams ready to help a dynamic company overcome its growth challenges? We are seeking a dedicated Office/Operations Manager to lead the daily running of a busy operation focused on construction, insurance, and building services sectors. This is your opportunity to make a meaningful impact by ensuring smooth workflows, effective communication, and top-tier service delivery.
Duties
- Oversee day-to-day office and operational management, ensuring efficiency across all functions
- Manage and coordinate operational staff and plumbing teams
- Handle workflow scheduling and monitor job progress to meet deadlines
- Maintain insurance and client portal management, ensuring all documentation is complete
- Prepare monthly statements and oversee financial administration
- Administer HR functions including staff performance and workplace matters
- Comfortable with debt collection duties
- Liaise with clients, insurance companies, and suppliers to foster strong relationships
- Resolve operational issues and manage escalations promptly
- Follow up on outstanding work, ensuring jobs are completed to high standards
- Take on after-hours operational management when required
- Own problems and drive them to resolution with a proactive approach
Requirements
- Proven experience in Office Management, Operations Management, or Business Management
- Strong HR and staff management skills
- Excellent administrative and financial acumen
- Superior organisational and time-management abilities
- Ability to manage teams effectively in a busy environment
- Solid understanding of office and operations procedures
Nice to Have
- Experience in construction, insurance, or building services industries