Office Administrator / Receptionist

Reference: ERD011588-CK-ER-1

Job Title

Receptionist / Branch Administrator

Reports To

Branch Manager

Job Purpose

We are seeking a professional and organised Receptionist / Branch Administrator to manage the front office and provide comprehensive administrative support to the branch. The successful candidate will be responsible for reception duties, customer service, record keeping, stock administration, basic HR administration, and capturing financial transactions on Pastel Partner while ensuring efficient day-to-day office operations. Duties & Responsibilities

Key Responsibilities

Reception & Customer Service

• Welcome visitors, determine the purpose of their visit, and direct them accordingly.

• Answer incoming telephone calls, take messages, and respond to customer enquiries via phone and email.

• Provide professional customer service and maintain positive relationships with customers and suppliers.

• Ensure the reception area remains clean, organised, and professional at all times.

Administration

• Perform general administrative duties including filing, scanning, photocopying, and document management.

• Order and maintain office supplies and oversee general office administration.

• Organise and prioritise multiple administrative tasks efficiently.

• Maintain accurate records and ensure all documentation is correctly filed.

HR Administration

• Process and maintain factory employees' clock cards and attendance records.

• Submit fortnightly hours, leave applications, sick leave, compassionate leave, bonuses, and related documentation to Head Office.

• Provide basic HR administrative support and liaise with the HR department at Head Office.

Accounts & Finance Administration

• Capture customer invoices and credit notes using Pastel Partner.

• Capture supplier invoices and Goods Received Vouchers (GRVs).

• Reconcile supplier statements with invoices.

• Maintain customer and supplier documentation, including invoices, delivery notes, sales orders, credit notes, and goods return notes.

• Manage petty cash reconciliations and submit monthly reports to Head Office.

• Assist with customer payment queries and liaise with Head Office regarding outstanding accounts.

Stock Control

• Receive and capture customer orders and coordinate loading arrangements.

• Assist with monthly stock takes.

• Process stock journals and maintain accurate inventory records.

Compliance & Communication

• Ensure compliance with company policies, procedures, and statutory requirements.

• Liaise effectively with Head Office, the Branch Manager, Sales Representatives, factory employees, drivers, customers, and suppliers.

Minimum Requirements

• National Senior Certificate (Matric).

• Previous experience in a receptionist, office administrator, or branch administrator role.

• Working knowledge of Pastel Partner is essential.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Experience with general office equipment including printers and scanners.

• Experience with stock administration, invoicing, and supplier reconciliations will be advantageous.

Consultant: Caitlin Kotze - Dante Personnel East Rand Apply via our website www.dantesa.co.za

If you do not hear from us within 5 days, please accept that your application was unsuccessful