Night Receptionist (Safari Hotel & Convention Centre)
Orion Hotels & Resorts · Rustenburg, North West
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Start free — we apply for you →About the Role
We are currently seeking an experienced and competent Night Receptionist at our beautiful Safari Hotel & Convention Centre in Rustenburg, North West province. The successful candidate will serve as the first point of contact for guests arriving during night-time hours. This role is primarily focused on delivering exceptional customer service while managing front desk operations, ensuring a welcoming and efficient experience for all guests and visitors.
Key Responsibilities
- Greet and check in guests as they arrive, ensuring a smooth and friendly welcome.
- Manage reservations, handle inquiries, and provide accurate information about hotel services and local attractions.
- Handle guest requests efficiently, ensuring their needs are met promptly and courteously.
- Process payments, manage cash transactions, and maintain accurate financial records throughout your shift
- Oversee the security of the hotel during night hours, ensuring the safety of guests and staff.
- Coordinate with housekeeping and maintenance teams regarding guest needs and room status.
- Address any guest complaints or issues with professionalism, following up to ensure resolution.
- Prepare night audit reports and maintain organized records of guest information and transactions.
Requirements
- Proven experience in a customer-facing role, preferably in hospitality or hotel management.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Familiarity with hotel management software and basic computer proficiency.
- Ability to work independently and remain calm under pressure during busy periods.
- Strong attention to detail and organizational skills to manage multiple tasks effectively.
Qualifications & Experience
- Grade 12 or equivalent qualification
- Must have 2+ years of reception and reservations experience within the hospitality industry
- Must be able to work on Protel or Opera Booking system PMS
- Certification in hospitality management or related fields is an advantage.
- Knowledge of local attractions and amenities to better assist guests.
- Strong customer liaison skills and a friendly and professional manner essential.
Closing Date 12 September 2026