Night Receptionist (Safari Hotel and Convention Centre)

Description

About the Role

We are currently seeking an experienced and competent Night Receptionist at our beautiful Safari Hotel and Convention Centre in Rustenburg, North West province. The successful candidate will serve as the first point of contact for guests arriving during night-time hours. This role is primarily focused on delivering exceptional customer service while managing front desk operations, ensuring a welcoming and efficient experience for all guests and visitors.

Key Responsibilities

• Greet and check in guests as they arrive, ensuring a smooth and friendly welcome. • Manage reservations, handle inquiries, and provide accurate information about hotel services and local attractions. • Handle guest requests efficiently, ensuring their needs are met promptly and courteously. • Process payments, manage cash transactions, and maintain accurate financial records throughout your shift • Oversee the security of the hotel during night hours, ensuring the safety of guests and staff. • Coordinate with housekeeping and maintenance teams regarding guest needs and room status. • Address any guest complaints or issues with professionalism, following up to ensure resolution. • Prepare night audit reports and maintain organized records of guest information and transactions. Requirements:

• Proven experience in a customer-facing role, preferably in hospitality or hotel management. • Excellent communication and interpersonal skills, with a strong focus on customer service. • Familiarity with hotel management software and basic computer proficiency. • Ability to work independently and remain calm under pressure during busy periods. • Strong attention to detail and organizational skills to manage multiple tasks effectively. Qualifications and Experience:

• Grade 12 or equivalent qualification
• Must have 2+ years of reception and reservations experience within the hospitality industry
• Must be able to work on Protel or Opera Booking system (PMS)
• Certification in hospitality management or related fields is an advantage.
• Knowledge of local attractions and amenities to better assist guests.
• Strong customer liaison skills and a friendly and professional manner essential.

Package & Remuneration

Market Related About Us

Orion Hotels & Resorts has a beautiful selection of heritage Hotels, destination Hotels, country retreats and private game Lodges making Orion Hotels & Resorts one of the sizeable Boutique Hotel groups in South Africa.

Orion Group has a total of four beautiful Hotels located in strategic destinations in South Africa. This unique hand-picked selection of individual properties offers diversity and an exciting array of experiences to cater to our rainbow nation, from the businessman, adventurer, leisure traveller, tourist, corporate team-building, events, meetings and conferences.

Each property has magnificent views of their respective geographical destinations.

Orion Hotels & Resorts destinations

• Coach House Hotel & Spa, Tzaneen, Limpopo

• Ditholo Game Lodge, Bela-Bela, Limpopo

• Safari Hotel & Convention Centre, Rustenburg, North West

• The Venue Country Hotel & Spa, Hartbeespoort, North West

Based on our parent group’s philosophy ‘ Our business is getting better every day in every way ’, we strive to always ensure that our love to serve shows in all that we do.

Loving to serve our Guests better every day