Night Audit Reliever
The Capital Hotels, Apartments & Resorts · Johannesburg, Gauteng
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You will be responsible for but not limited to
- Checking guests in and out of the hotel
- Maintaining guest accounts and processing guest transactions during their stay
- Dealing with any and all special needs or requests from guests during their stay
- Assisting with reservations for guests as and when required
- Running of Night Audit shifts
Minimum Requirements
- Matric
- Hospitality Qualification or Similar
- 1 – 2 Years Receptionist experience
- Sound knowledge of Front Office, Reservations and General Management Procedures
- Communication, engagement and Guest Service Skills
- Previous Night Audit experience advantageous
- Strong Computer Literacy skills in terms of MS Office and a reputable PMS Protel
- Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
- Ability to work as part of a team, as well as independently
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable and well spoken
- Team Player who leads by example
- Ability to work shifts
- Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy