Network Engineer L1 - Umhlanga
First Technology · KwaZulu-Natal
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Start free — we apply for you →Job Description Role and Responsibilities
- Excellent written and verbal etiquette.
- Excellent attention to detail.
- Work well under pressure in an ever-changing environment.
- Ability to follow predefined procedures/LLD/project plan
- Ability to meet deadlines and complete tasks within project plan or customer SLA
- Ability to read/write knowledge base resources to resolve problems
- Positive attitude towards business and colleagues.
- Consistent, prompt delivery of tasks allocated.
- Punctuality when keeping appointments, effective time scheduling and management ability to share knowledge and upskill others
- Well-presented/groomed to ensure professionalism at all times.
- Be prepared to perform overtime work both planned and unplanned, when required.
Key Duties and Responsibilities
- The ability to quickly identify and remediate Intermediate networking problems
- An understanding of Network Security including industry best practices.
- Ability to perform first line troubleshooting of faults
- Maintaining WAN and LAN diagrams
- Maintaining, and supporting Network Monitoring tools IE: PRTG, ZABBIX, NMSAAS etc
- Perform basic network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
- Basic configure and installation of various network devices and services e.g., routers, switches, firewalls
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
- Network asset management.
- Vendor Management
Vendor Proficiency
- Fortinet/Sophos – Experience and/or certification preferred
- Cisco – Certified
- Aruba – Experience and/or certification preferred
- H3C – Experience beneficial
- Ubiquity – Experience and/or certification preferred
Qualifications
- Matric and N+ is essential
- CCNA / CCNP or equivalent certification Beneficial
- Fortinet/Sophos Experience and/or certification preferred
- Bachelor's degree in Computer Science or Information Technology Diploma Beneficial
Preferred Skills
- Should have proven excellence as a Network Engineer or in another relevant position
- Excellent communication, both verbal and written
- Ability to manage Customer requests/escalations in quick succession
- Ability to form customer relationships
- In-depth understanding and practical knowledge of networking systems such as LAN, firewalls, SD-WAN, Access Points, routers and routing.
- 1-3 years' experience