National Debtors Clerk (Permanent)

Job Title: National Debtors Clerk Start Date: 2026-08-17 - 2026-09-16 Vacancy Type: Permanent PE006790 Sectors: FMCG Location: Eastern Cape , Gqeberha / Port Elizabeth Salary: Brief: Our client is looking for a National Debtors Clerk to manage day-to-day collections and customer account administration across the company's national customer base. The successful candidate will take ownership of a high-volume debtors ledger, ensuring customer accounts remain accurate, overdue balances are followed up consistently and collections are managed effectively across all regions. This is a junior, hands-on position suited to a methodical, resilient and organised individual who is comfortable communicating with customers by telephone, email and WhatsApp. The role requires someone who takes pride in accurate record-keeping and can remain persistent and professional when following up on outstanding payments. The National Debtors Clerk will work closely with the Financial Manager, Financial Administrator, Regional Sales Representatives, Warehouse / Branch Teams and National Bookkeeper to support effective cash collection and maintain healthy debtor days. Detail: Key Responsibilities Accounts Receivable & Invoicing Generate and issue accurate tax invoices to customers nationally following the dispatch of products. Capture and reconcile customer purchase orders against invoices and delivery documentation. Process authorised credit notes and account adjustments. Maintain an accurate and consolidated national debtors ledger. Ensure transactions are correctly allocated to the relevant customer, branch and region. Match customer remittances to invoices and accurately process receipts on the accounting system. Assist with month-end invoicing and account administration. Credit Control & Collections Monitor the national debtor ageing report and proactively follow up on overdue accounts. Contact customers by telephone, email and WhatsApp regarding outstanding balances. Prioritise collection activities according to the age and value of outstanding debt. Record customer commitments, payment promises and collection activity accurately. Escalate disputed or long-outstanding accounts to the Financial Manager. Assist with the preparation and distribution of customer statements. Follow up consistently on promised payments to improve cash collection. Customer Account Administration Open new customer accounts following completion and approval of the relevant credit application process. Maintain accurate customer master data, including contact details, banking information, credit limits and regional allocation. Assist with customer onboarding documentation, including FICA and VAT verification where applicable. Maintain accurate digital and physical records of invoices, delivery notes, PODs, credit notes and supporting documentation. Ensure all customer account information is kept current and confidential. Reconciliations & Reporting Perform regular customer account reconciliations and investigate discrepancies. Prepare consolidated weekly overdue debtors reports for management. Assist with month-end debtors reporting and ageing analysis by region. Liaise with Sales Representatives and Warehouse / Branch Teams to resolve invoice and account queries. Investigate discrepancies relating to short deliveries, returns, pricing differences and other customer queries. Identify recurring issues or regional debtor risks and escalate these to management. General Finance Support Provide general administrative and finance support as required. Assist other members of the Finance team when required. Support finance projects and ad hoc tasks as directed by the Financial Manager. Ensure compliance with company policies, internal controls and financial procedures. Maintain strict confidentiality when handling customer and company financial information. Key Performance Areas National Debtor Days (DSO): Maintain debtor days within agreed targets and contribute to ongoing reduction. Cash Collection: Improve the percentage of overdue debt collected within agreed timeframes. Overdue Debt: Reduce outstanding balances within the 60+ and 90+ day ageing categories. Invoice Accuracy: Ensure invoices are accurate and issued timeously. Reconciliation Accuracy: Complete customer account reconciliations accurately and within required deadlines. Query Resolution: Resolve customer account and invoice queries efficiently. Reporting: Deliver accurate weekly and month-end debtors reports on time. Collection Activity: Maintain consistent and well-documented follow-up across the national customer portfolio. Minimum Requirements Matric / Grade 12 essential. Minimum 1–2 years' experience in debtors, creditors, accounts receivable or general finance administration. Proven ability to manage a high volume of customer accounts . Experience with accounting software such as Sage, Pastel, Xero or similar . Good working knowledge of Microsoft Office , particularly Excel and Outlook. Strong numerical ability and attention to detail. Professional telephone manner and confidence conducting collections calls with customers. Strong written and verbal communication skills. Ability to work under pressure and meet month-end deadlines. Good organisational and time-management skills. Ability to work independently while contributing effectively to a wider Finance team. Advantageous Experience The following would be beneficial: Certificate or Diploma in Accounting, Bookkeeping, Finance or a related field . Previous experience within FMCG, wholesale or distribution . Experience using Sage Evolution . Experience managing a multi-branch or multi-region debtors ledger. Experience dealing with regional or remote Sales teams. Previous experience working with a large national customer base. Exposure to credit control, collections and debtor ageing analysis. show more... For more information please contact: Kieza Smith Apply