National Channel Manager (FMCG)

Key Performance Areas

• The successful candidate will be responsible for the strategic and operational management of the clients account across the company group, overseeing product portfolios for both clients. • Develop and maintain the national account relationship with client, through customer engagement, formal account planning, and execution against agreed commercial targets. • Identify growth opportunities, track overall account performance, and drive profitable sales growth across both brand portfolios. • Monitor key commercial metrics including pricing, profit margins, promotional campaigns, overall market performance, and customer profitability while ensuring alignment with internal business objectives. • Partner with internal sales teams (Sales, Supply Chain, Manufacturing, Quality Assurance and Management) to align operational priorities, meet service levels agreements (SLAs), and fulfil client expectations. • Prepare weekly and monthly feedback reports to business with supporting analysis and interpretation. Knowledge & Skills:

• A relevant bachelor's degree in commerce, Marketing, Business Management, or a related filed is preferred.
• Minimum 10 years experience in FMCG sales, key account management or channel management.
• Proven experience in managing a national retail account is strongly advantageous.
• Strong understanding of FMCG retail trading principles, customer service requirements, and profitability drivers.
• Excellent commercial negotiation, strategic planning, and account management capabilities.
• Exceptional stakeholder engagement, collaboration, and communication skills to drive customer satisfaction and business growth.
• Result driven, innovative, and opportunity- focused with self-motivated, autonomous work ethic.
• High accountability, adaptable, and resilient in a fast-paced environment.
• Strong organisational and end-to-end planning abilities.

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