Multi Skilled Worker [CWR.MSW.K.04092026]

Introduction

Our client, an upmarket hotel and conference center in Pretoria is looking for a Multi-Skilled Worker to join their dynamic team

Duties & Responsibilities

JOB DESCRIPTION / PURPOSE

To ensure the effective, safe and timeous maintenance, repair and improvement of all buildings, plant, equipment and facilities in order to support a consistently upmarket guest experience and uninterrupted hotel operations. This includes to provide multi-skilled maintenance services (electrical, plumbing, carpentry, painting, tiling and general repairs) across all buildings, guest areas, back-of-house and grounds; to execute planned preventative maintenance and reactive maintenance in line with standards set by the Facilities Manager and statutory requirements; and to support guest satisfaction by responding promptly and professionally to maintenance requests and minimising downtime of facilities and equipment.

• Ensure day-to-day maintenance of all buildings, facilities and equipment on the property, including accommodation, conference venues, spa, kitchens and public areas.

• Complete preventative maintenance tasks and schedules as set out by the Facilities Manager to reduce unplanned breakdowns and extend asset life.

• Respond promptly and efficiently to work orders and maintenance requests from the Facilities Manager, supervisors, other departments and guests.

• Maintain all maintenance records, work order documentation and related paperwork accurately and timeously.

• Inspect facilities and equipment regularly to identify, report and rectify maintenance needs proactively.

• Ensure that all work is performed safely, in accordance with company policies, Occupational Health and Safety requirements and hotel standards.

• Collaborate with other maintenance staff and departments to support smooth hotel operations and special projects.

MAIN DUTIES & RESPONSIBILITIES

General Maintenance and Repairs

• Perform day-to-day general maintenance and repair tasks throughout the property as allocated by the Facilities Manager or supervisor.

• Complete all repair work in a timely manner to minimise downtime, ensuring that the quality of workmanship meets hotel and brand standards.

• Perform work that may fall outside the core trade, provided it is within reasonable general maintenance scope (multi-skilled approach).

Preventative Maintenance

• Complete preventative maintenance tasks and schedules on buildings, equipment and plant, as directed by the Facilities Manager.

• Continuously check and inspect buildings and facilities, including guest rooms, public areas, spa, kitchens and back-of-house, to identify and report maintenance needs.

• Conduct daily checks on critical areas such as the spa facilities and ensure all are fully functional and safe for guest use.

Electrical and Mechanical Tasks

• Perform visual checks of electrical distribution boards to ensure no loose wiring or obvious defects; report and assist with rectification in line with competency and safety limits.

• Install and repair equipment and fittings such as light fittings and plug points, ensuring safe isolation and reconnection practices.

• Check and monitor operation of equipment such as air-conditioning units, standby pumps, sump pumps, water plant and similar mechanical installations.

Plumbing and Water Systems

• Check and maintain all hot and cold-water systems, including geysers, valves and visible pipework, as allocated.

• Check and repair fittings in toilets, taps, basins, toilets, urinals and related sanitary ware.

• Respond to leaks, blockages and low-pressure problems promptly to ensure guest comfort and prevent property damage.

Carpentry, Tiling, Painting and Finishes

• Carry out installation and repairs of tile work, including floor and wall tiles, grouting and minor waterproofing in wet areas.

• Sand, prepare and varnish wood surfaces such as doors, frames, furniture and external timber features.

• Sand, prepare and paint walls and ceilings to a high standard of finish, matching existing colours and textures where reasonably possible.

• Install and repair fittings and fixtures (e.g. cornices, skirting, shelving, curtain rails) as required.

Inspections, Housekeeping and Safety

• Perform routine visual inspections of plant areas, equipment rooms and service yards to identify hazards, defects and maintenance needs.

• Ensure that the work area is kept neat, tidy and safe at all times, taking special care not to damage carpets, finishes or guest property.

• Follow all safety rules and procedures, and operate tools and equipment in accordance with established safety policies and departmental procedures.

• Comply with company regulations, policies and standard operating procedures, including Health and Safety, environmental and security requirements.

Documentation and Communication

• Complete work order records, checklists and any related maintenance paperwork accurately and file as required.

• Report completed tasks, outstanding issues and material or spares requirements to the Facilities Manager or supervisor.

• Communicate effectively with other departments regarding the status of maintenance tasks, access to rooms or areas, and any disruption to operations.

Guest and Departmental Support

• Respond promptly and efficiently to guest maintenance requirements, ensuring professional interaction and minimal disruption to the guest experience.

• Assist other staff and departments as required with maintenance-related support, including during functions, conferences and high-occupancy periods.

• Work all shifts flexibly, including long hours, night shifts, weekends and public holidays, in line with operational requirements.

Desired Experience & Qualification

EDUCATIONAL REQUIREMENTS

• National Senior Certificate (Matric) or equivalent (Essential).

• A relevant trade test, apprenticeship, or technical certificate (e.g. electrical, plumbing, fitting and turning, building, carpentry) is desirable and will be an advantage.

• Additional short courses in Health and Safety, basic electrical work, plumbing or general maintenance will be advantageous.

EXPERIENCE AND SKILLS REQUIRED

• Minimum 3 - 5 years' general maintenance, handyman or building services experience in a hotel, lodge, resort or similar environment is essential.

• Proven track record of multi-skilled work across at least two of the following: plumbing, basic electrical, carpentry, tiling, painting, mechanical plant support.

• Driver's License + own transport (essential)

• Experience working in a guest-facing or service-oriented environment, with exposure to high service standards, will be an advantage.

• Good understanding of hotel or hospitality maintenance operations and standards.

• Demonstrated knowledge and practical experience in general maintenance and handyman duties in a hospitality or similar environment.

• Basic knowledge of electrical systems, distribution boards and safe isolation principles, within the scope of a maintenance handyman.

• Knowledge of plumbing systems, sanitary fittings and hot/cold-water reticulation in commercial buildings.

• Understanding of carpentry, painting, tiling and finishing techniques suitable for an upmarket hotel environment.

• Familiarity with Occupational Health and Safety requirements relevant to maintenance work (including safe use of ladders, power tools and personal protective equipment).

• Practical skills in plumbing, electrical (basic), carpentry, painting and tiling; skim plaster and cornice work highly desirable.

• Ability to work confidently with power tools (drills, grinders, sanders, cutters, etc.) in a safe and controlled manner.

• Strong fault-finding and problem-solving skills in relation to building, equipment and plant issues.

• Ability to interpret basic technical drawings, layouts and equipment manuals.

• Effective time management, planning and prioritization skills to handle multiple tasks and deadlines.

• Basi