MSSP Engineer

Introduction

Our client, based in Cape Town, is looking for an MSSP Engineer to join their team. This is a remote/hybrid role.

This role offers the opportunity to work on complex support instances, ensuring critical business continuity for a diverse client base, while enjoying the flexibility of a hybrid work model.

As an MSSP Engineer, you will provide remote technical support across a broad range of client environments, ensuring issues are resolved efficiently and service standards are consistently met.

Duties & Responsibilities

• Responding to support requests received via phone, email, and ticketing systems.

• Providing Level 1 to Level 3 remote technical support and troubleshooting.

• Supporting client infrastructure, including end-user devices, servers, networking, cloud platforms, and security solutions.

• Managing support tickets through their full lifecycle, from initial logging to successful resolution.

• Maintaining accurate technical documentation and contributing to the knowledge base.

• Working closely with senior engineers and specialist teams to escalate and resolve complex issues when required.

• Meeting agreed service level agreements (SLAs) and response targets.

• Participating in an on-call or after-hours support roster as required.

This role is well suited to someone who performs effectively in a fast-moving support environment, can prioritise competing demands, applies strong technical problem-solving skills, and remains calm and professional under pressure.

Desired Experience & Qualification

• 5+ years of experience in a similar role.

• A structured and analytical approach to diagnosing and resolving technical issues.

• Strong understanding of networking concepts, including TCP/IP, VLANs, VPNs, and firewall technologies.

• Practical experience supporting Windows Server environments and Active Directory.

• Working knowledge of Microsoft 365 and cloud-based technologies.

• Understanding of cybersecurity best practices, including system patching and vulnerability management.

• Excellent written and verbal communication skills, with the ability to explain technical information clearly.

• Ability to manage multiple priorities effectively in a fast-paced, high-volume support environment.

• A proactive attitude with a strong sense of ownership, accountability, and commitment to delivering quality outcomes.

Package & Remuneration

Up to R40 000 p/m