Mr D - Data Integration Team Leader
takealot.com · Cape Town, Western Cape
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- Managing of national partner relationship, catalogue requirements and queries
- You will have a good understanding of Mr D's integration practices and systems
- Ensuring that the productivity targets for onboarding of new partners are met as per internal service level agreements.
- Identify and escalate potential system and process improvements.
- Identify and escalate problem areas, trends and training opportunities to the appropriate stakeholder/s
- Manage your team's through regular performance discussions and coaching.
- Liaise with internal departments to solve partner queries and escalate partner-facing challenges to the relevant stakeholders
- Assess any service failure and identify the root cause and take appropriate action to ensure similar failures are avoided
- Lead a team of 20 + and optimally manage all staffing needs, productivity, and quality
- Manage all Internal and external partner services complaints
- Ensure company policies and procedures are communicated to the team, managing and resolving people-related problems, including but not limited to resolving employees conflict of interest and absenteeism.
- Manage and maintain a highly focused and motivated team
- Daily query management resolution
Attributes required
- Passionate about teamwork
- Responsible and Accountable
- Excellent verbal and written communication skills
- Leadership skills – display the qualities of a leader and set a good example
- Strong interpersonal skills and the ability to work as an effective team member and leader
- Problem-solving skills
- Analytical skills
- Attention to detail and accuracy in a high-pressure environment
- Ability to prioritize workloads
- Ability to work independently but also be a team player across teams
- Must be computer literate in MS office packages
- Must be computer literate in G Suite packages
- Be project orientated
- Must be able to work overtime when required
- An enthusiasm for food
- Willingness to support the greater Mr D team to achieve its aspirational goals
Qualifications & Experience
- 3+ years experience in a data-focused operational environment.
- Matric
- A relevant tertiary qualification
- 1+ year/s experience in supervising a team of 12 or more team members would be beneficial