Motor Claims Consultant (Drivable & Non-Drivable Claims) - Johannesburg
Absa Group Limited Absa · Johannesburg, Gauteng
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- 2-5 years' experience in short-term insurance motor claims. Experience handling both drivable and non-drivable motor claims.
- Knowledge of claim registration, assessment, repair processes, and settlement procedures.
- Experience working with brokers, assessors, panel beaters, and customersManage and process drivable and non-drivable motor vehicle claims within agreed service levels, ensuring accurate assessment, customer satisfaction, and compliance with company policies.
Job Description
- Register and manage motor claims from notification to settlement
- Assess drivable and non-drivable claims
- Liaise with clients, service providers, assessors, and repairers
- Authorise repairs in line with company guidelines
- Ensure compliance with policy terms and conditions
- Resolve customer queries and complaints
- Maintain accurate claim records and documentation
Minimum Qualifications
- Matric / Grade 12
- Relevant Short-Term Insurance qualification advantageous
- FAIS-compliant qualifications preferred
- RE5 advantageous
Experience Required
- 2-5 years' experience in short-term insurance motor claims
- Experience handling both drivable and non-drivable motor claims
- Knowledge of claim registration, assessment, repair processes, and settlement procedures
- Experience working with brokers, assessors, panel beaters, and customers
Education
- Further Education and Training Certificate FETC: Business, Commerce and Management Studies Required
End Date: August 21, 2026