Microsoft 365 Engineer

• The Microsoft 365 Engineer is responsible for designing, planning, and delivering Microsoft 365 migration projects across customer environments. This includes tenant-to-tenant migrations, Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams migrations. The role plays a key part in supporting First Distribution's Modern Work and Security strategy by ensuring seamless migrations, minimizing business disruption, and enabling successful user adoption.

MICROSOFT 365 ENGINEER DUTIES AND RESPONSIBILITIES

Microsoft 365 Migrations

• Plan, design, and execute end-to-end Microsoft 365 migration projects.
• Perform migration readiness assessments and develop migration strategies.
• Execute tenant-to-tenant migrations for Microsoft 365 workloads.
• Configure Microsoft 365 tenants, Entra ID Azure AD, Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
• Manage Microsoft 365 licensing, storage, and identity requirements throughout migration projects.
• Validate migration outcomes and ensure data integrity.
• Provide post-migration support and issue resolution.

Technical Delivery

• Troubleshoot migration, authentication, and access-related issues.
• Utilize migration tools such as BitTitan and Quest to facilitate migration activities.
• Develop and execute migration scripts using PowerShell where applicable.
• Ensure migration activities follow Microsoft best practices and security standards.

Customer Engagement

• Engage with customers and internal stakeholders throughout the migration lifecycle.
• Provide technical guidance, recommendations, and project updates.
• Support management initiatives and user adoption activities.
• Deliver migration documentation and knowledge transfer where required.

Project Management

• Track migration progress against agreed timelines.
• Maintain accurate project documentation and reporting.
• Identify project risks and recommend mitigation strategies.
• Collaborate with project managers and technical teams to ensure successful project delivery.

KEY PERFORMANCE INDICATORS KPI'S

• Migration project success rate
• On-time project delivery
• Customer satisfaction
• Post-migration user adoption
• Reduction in post-migration support incidents
• Quality and accuracy of migration documentation
• Adherence to Microsoft best practices

REQUIREMENTS

Internal training associated with competencies

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

REQUIREMENTS

• Relevant IT qualification degree, diploma, or equivalent in Information Technology, Computer Science, or related field.
• Strong interest in Microsoft 365 and cloud technologies.
• Good understanding of:
• Microsoft 365 Exchange Online, SharePoint Online, OneDrive, Teams
• Microsoft Entra ID Azure AD
• Basic identity and security concepts

Certifications Required

• Microsoft Certified: Microsoft 365 Certified Administrator Expert MS-102
• Microsoft Certified: Teams Administrator Associate MS-700
• Microsoft Certified: Identity and Access Administrator Associate SC-300

TECHNICAL SKILLS

• Microsoft 365 Administration
• Exchange Online
• SharePoint Online
• OneDrive for Business
• Microsoft Teams
• Microsoft Entra ID Azure AD
• Microsoft 365 tenant administration
• Microsoft migration tools BitTitan, Quest, or similar
• PowerShell scripting advantageous
• Microsoft security and identity best practices
• Microsoft licensing and subscription management

SKILLS AND ABILITIES

• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Strong customer service orientation
• Ability to work independently and within a team
• Excellent planning and organizational skills
• Strong stakeholder management
• High attention to detail
• Self-motivated with the ability to manage multiple projects simultaneously
• Ability to remain calm under pressure
• Commitment to continuous learning and professional development