Merchant Growth Manager (Candidate to reside in JHB EAST)

CANDIDATES APPLYING MUST RESIDE IN Johannesburg EAST

We're looking for a commercially driven Merchant Growth Manager to join a leading South African fintech business. This role is ideal for someone who thrives on helping merchants increase revenue, adopt innovative payment solutions, and maximise business growth through strategic account management.

You'll take ownership of an established portfolio of merchants after the onboarding process, ensuring they are fully activated, engaged, and continuously growing through a suite of innovative payment and customer engagement solutions.

Key Responsibilities

Merchant Activation

• Take ownership of merchants following successful onboarding.

• Ensure payment channels, QR placements, POS, PED and eCommerce solutions are fully implemented and operational.

• Develop activation plans aligned to each merchant's business objectives.

• Introduce relevant products, promotions and customer engagement tools.

• Convert suitable merchants from entry-level plans to premium engagement offerings.

Revenue Growth

• Identify opportunities to upsell and cross-sell payment and engagement solutions.

• Develop tailored growth strategies based on merchant performance, industry and seasonal trends.

• Reactivate dormant or underperforming merchant accounts.

• Drive increased customer acquisition, repeat business and transaction growth.

Strategic Account Management

• Build strong relationships with business owners, managers and operational teams.

• Conduct Quarterly Business Reviews (QBRs) with key merchants.

• Analyse performance data and recommend growth initiatives.

• Act as the primary commercial contact for your portfolio.

Cross-Functional Collaboration

• Work closely with internal Sales, Marketing, Product and Operations teams.

• Support merchant campaigns, product adoption and regional activation initiatives.

• Provide market feedback to assist with product improvements and customer experience.

Reporting & CRM Management

• Maintain accurate merchant records within CRM systems.

• Track product adoption and merchant growth.

• Forecast account performance and identify churn risks.

• Produce regular performance and activity reports.

Minimum Requirements

Essential

• Proven experience in Sales, Customer Success, Business Development or Marketing.

• Experience within the FinTech industry is highly advantageous.

• Strong commercial and business acumen.

• Understanding of payment solutions and merchant services.

• Experience working with merchants within the Retail and/or Hospitality sectors.

• Good knowledge of the South African retail and business landscape.

• Ability to work independently in a remote environment.

• Strong communication and relationship-building skills.

• Drivers Licence and own vehicle ESSENTIAL

Technical Skills

Experience working with CRM and reporting platforms such as

• Zoho CRM

• QuickSights

• Campaign Management tools

• Microsoft Office

Package & Remuneration

Salary Bracket

R35 000 – R40 000 per month (dependant on candidate’s level of experience).

Employee benefits

An annual increase (after completing a full 12 months with us), subject to consideration

• 17 days leave – accumulating at the normal South African rate.

• Group Life cover

• Discovery Vitality

• Study assistance (we financially aid studies) 100% of courses under 6 months or 50% of courses over 6 months. All courses must lead to a certification.

• Crèche & pre-school allowance (R800 per child under the age of 4 and R400 per child under the age of 6).

• Quarterly socials

• Telephone allowance

• Travel reimbursement

The company is a remote working organisation however, on occasion, employees might be required to get together at a chosen location.