Medical Receptionist/Practice Administrator
FVT Consulting · Cape Town, Western Cape
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Pinelands Family Practice is a well-established family medical practice committed to providing compassionate, patient-centred healthcare.
We are seeking a professional, organised and patient-focused Medical Receptionist / Practice Administrator to join our team. As the first point of contact for our patients, you will play a critical role in creating a positive patient experience while ensuring the efficient day-to-day operation of the practice.
The successful candidate will be warm, friendly and caring while remaining professional, detail-oriented and able to manage competing priorities in a busy medical environment.
Duties & Responsibilities
- Welcome patients and provide a professional and caring first point of contact
- Manage patient communication via telephone, email, WhatsApp, SMS and face-to-face interactions
- Schedule, amend and coordinate doctor appointments and diaries
- Proactively manage appointment availability, cancellations and waiting lists
- Take ownership of patient administrative queries and ensure effective follow-through
- Maintain accurate patient records and update patient information on the practice management system
- Monitor and respond to digital communications in a professional and timeous manner
- Process patient payments and issue receipts
- Provide basic accounts support when required
- Liaise with doctors, laboratories, pharmacies and service providers
- Perform general reception, administration and practice support duties
- Maintain patient confidentiality and compliance with practice policies at all times
- Assist with opening and closing procedures where required
Desired Experience & Qualification
- Grade 12 / Matric
- Minimum 2–5 years' experience in a medical reception or healthcare administration role
- Previous experience within a family medical practice will be highly advantageous
- Experience with Healthbridge and/or Practice Perfect advantageous
- Strong Microsoft Office skills
- Excellent verbal and written communication skills
- Strong organisational and multitasking abilities
- Ability to remain calm and professional when dealing with demanding or distressed patients
- High level of attention to detail and accuracy
- Strong administrative and problem-solving skills
- Own transport and a valid driver's licence advantageous
Package & Remuneration
Market-related remuneration package offered and dependent on qualifications, skills and experience.
Interested?
If you meet the above requirements and would like to join a professional and patient-focused medical practice, please submit your updated CV together with your salary expectation and notice period.
Only suitably qualified candidates will be contacted for further consideration.