Medical Receptionist, West Coast, Western Cape - REF# IMR075-MR

Introduction

A specialist medical practice in the West Coast, Western Cape, is seeking an experienced Medical Receptionist to join its team. The successful candidate will provide professional, patient-focused service while managing reception duties, appointment scheduling, medical aid administration and general practice operations. The ideal candidate will be organised, detail-oriented and experienced in private healthcare administration.

Duties & Responsibilities

• Welcome patients and visitors in a friendly and professional manner.

• Answer incoming calls, emails and patient enquiries.

• Schedule appointments, manage the doctor's diary and communicate appointment confirmations and updates.

• Liaise with medical aids and hospital administrators regarding authorisations and procedure coding.

• Communicate with the external billing bureau regarding billing queries.

• Coordinate communication between the specialist, patients, referring doctors and healthcare providers.

• Process in-room payments and issue receipts.

• Monitor and manage practice stock and supplies.

• Liaise with IT providers, pharmaceutical representatives and other service providers.

• Maintain accurate patient records and perform general administrative duties.

• Ensure the reception area remains professional, welcoming and efficient.

Desired Experience & Qualification

• Matric / Grade 12.

• Minimum of 3 years' experience as a Medical Receptionist in a private medical practice.

• Knowledge of medical billing.

• Previous experience in a surgical practice advantageous.

• Familiarity with private healthcare administration and medical aid processes.

• Experience with medical aid authorisations and procedure coding advantageous.

• Computer literate, with proficiency in Microsoft Office.

• Experience with medical practice management software; Vericlaim experience advantageous.

• Fluent in English and Afrikaans, both written and verbal.

Skills and attributes

• Friendly, warm and professional demeanour.

• Excellent verbal and written communication skills.

• Strong organisational and administrative abilities.

• High attention to detail and accuracy.

• Ability to multitask and prioritise effectively.

• Calm and composed under pressure.

• Strong interpersonal and conflict-resolution skills.

• Reliable, punctual and dependable.

• Professional appearance and excellent patient service skills.

• Ability to work independently and as part of a team.

• Willingness to learn new systems and adapt to changing practice needs.

• High level of integrity, discretion and commitment to patient confidentiality.

Additional Information

Work Hours

Monday to Friday, 08h00 – 17h00

Start date

1 December 2026

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.