Medical Receptionist, West Coast, Western Cape - IMR049-MR

Introduction

A specialist practice is seeking to recruit an experienced Medical Receptionist to join its team. The successful candidate will be responsible for delivering exceptional patient service while managing the day-to-day reception and administrative functions of the practice. This role is ideal for a professional, organised, and patient-focused individual with experience in a private medical practice.

Duties & Responsibilities

• Welcome patients and visitors in a friendly and professional manner

• Answer and manage incoming telephone calls, emails, and patient enquiries

• Schedule and coordinate patient appointments and manage the doctor's diary

• Communicate appointment confirmations, updates, and feedback to patients

• Liaise with medical aids and hospital administrators regarding authorisations and coding

• Communicate with the external billing bureau to assist with billing-related queries

• Coordinate communication between the specialist, patients, referring doctors, and other healthcare providers

• Process in-room payments and issue receipts

• Monitor and manage practice stock and supplies

• Liaise with IT providers, pharmaceutical representatives, and other service providers

• Maintain accurate patient records and general practice administration

• Ensure a professional, welcoming, and efficient reception environment.

Desired Experience & Qualification

• Matric / Grade 12

• Minimum of 5 years' experience as a Medical Receptionist within a private medical practice

• Previous experience in a surgical practice advantageous

• Familiarity with private healthcare administration and medical aid processes

• Experience with medical aid authorisations and procedure coding advantageous

• Computer literate with proficiency in Microsoft Office Suite

• Comfortable working on Mac/Apple devices

• Experience with medical practice management software advantageous

• Fluent in English and Afrikaans (written and verbal)

• isiXhosa advantageous

Skills and attributes

• Friendly, warm, and professional demeanour

• Excellent verbal and written communication skills

• Strong organisational and administrative abilities

• High attention to detail and accuracy

• Ability to multitask and prioritise effectively

• Calm and composed under pressure

• Strong interpersonal and conflict resolution skills

• Reliable, punctual, and dependable

• Professional appearance and excellent patient service skills

• Ability to work independently and as part of a team

• Willingness to learn new systems and adapt to changing practice needs

• High level of integrity, discretion, and commitment to patient confidentiality

Additional Information

Work Hours

Monday to Friday, 08h00 – 17h00

Start date

1 November 2026

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.