Medical Receptionist, Specialist Practice, Benoni - REF# IMR077-MR

Introduction

A medical  specialist practice in Benoni, Johannesburg, is seeking a professional and organised Medical Receptionist to manage reception duties, patient bookings and general practice administration. The ideal candidate will have experience in a medical reception role, knowledge of medical billing and coding, and the ability to provide excellent patient service while ensuring the smooth running of daily operations.

Duties & Responsibilities

• Answer incoming calls professionally, take messages and ensure follow-ups are actioned.

• Communicate with patients via telephone, email and SMS regarding feedback and appointment updates.

• Manage the appointment diary, schedule investigations, coordinate theatre bookings and arrange appointments with other healthcare providers.

• Welcome patients, communicate waiting times and explain billing policies to new patients.

• Prepare patient files and ensure patient information is accurate and up to date.

• Open patient accounts and capture information accurately on the practice management system.

• Liaise with medical aids regarding patient queries and authorisations.

• Assist with obtaining referral letters, medical notes, laboratory results and radiology reports.

• Prepare relevant information and documentation for procedures, surgeries and hospital admissions.

• Coordinate hospital admissions, theatre bookings and step-down arrangements.

• Type dictated letters and medical reports.

• Assist with medical billing, payment allocation, receipting and bookkeeping.

• Monitor pharmacy accounts and stock levels.

• Liaise with hospitals, IT specialists, suppliers and other service providers.

• Provide general administrative support to ensure the efficient operation of the practice.

Desired Experience & Qualification

• Matric / Grade 12.

• A post-matric qualification in reception or administration is advantageous.

• Previous experience in a similar medical receptionist position is essential.

• Knowledge of medical billing is advantageous.

• Strong knowledge of ICD-10 and RPL coding is essential.

• Computer literate, including Microsoft Office.

• Experience with medical practice management software; Vericlaim experience advantageous.

Skills and attributes

• Strong interpersonal and professional communication skills.

• Friendly, helpful and patient-focused approach.

• Calm and professional demeanour.

• Excellent organisational and administrative abilities.

• High attention to detail and accuracy.

• Ability to multitask, prioritise and work under pressure.

• Ability to work independently and as part of a team.

• Reliable, dependable and well presented.

• Strong problem-solving skills and a willingness to assist patients and colleagues.

Additional Information

Work Hours

Monday to Friday, 08h00 – 17h00

Start date

1 December 2026

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.