Medical Receptionist - Specialist Medical Practice: JhbMetro | Able to speak Afrikaans
Unicorn Placements · Linksfield, Gauteng
Posted 1 November 2026
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A busy specialist medical practice is seeking an experienced Medical Receptionist to manage front-desk operations and provide professional, efficient and compassionate service to patients.
The successful candidate must have excellent communication skills, previous experience within a medical practice and a sound understanding of medical aid codes, billing and claims administration. This role requires someone who can manage competing priorities, maintain accurate records and remain calm and approachable in a busy environment.
Duties & Responsibilities
Reception and patient care
Welcome patients and assist with registration and enquiries.
Manage incoming calls, emails and patient correspondence professionally.
Book, confirm and reschedule appointments, ensuring effective management of the specialist’s diary.
Communicate appointment requirements, consultation fees and relevant practice procedures clearly.
Keep patients informed about delays and changes to appointments.
Handle sensitive patient queries with empathy, discretion and professionalism.
Medical aid and billing administration
Capture and update patient information and medical aid details accurately.
Work with medical aid tariff and ICD-10 codes, ensuring billing information is captured correctly and clarifying discrepancies where necessary.
Assist with medical aid benefit checks, referrals and authorisations where required.
Practice administration
Maintain accurate patient files, appointment records and correspondence.
Ensure relevant documentation and referral information are available for consultations.
Liaise with the specialist, referring doctors and other healthcare providers as required.
Support the smooth running of the practice through efficient daily administration.
Handle patient information confidentially and in accordance with POPIA and practice procedures.
Minimum requirements
Matric.
Previous experience as a Medical Receptionist within a busy medical practice.
Practical knowledge of medical aid codes, billing procedures and claims administration.
Experience using medical practice management software.
Good computer literacy, including email and Microsoft Office.
Excellent verbal and written communication skills.
Strong organisational skills and attention to detail.
Fluent in Afrikaans
The ideal candidate
Has a warm, patient and professional manner.
Communicates confidently and clearly with patients, medical aids and healthcare professionals.
Can manage a busy switchboard, reception desk and appointment diary.
Remains calm under pressure and handles difficult conversations tactfully.
Is reliable, proactive and able to work independently.
Understands the importance of accuracy, confidentiality and compassionate patient care.
Application requirements
Your CV should clearly outline your medical reception experience, the systems you have used and reasons for leaving all listed roles