Medical Receptionist - Cape Town

Approachable, personable individual with proven experience working in a medical practice required to join specialist team in Cape Town.

Job Specification

Reception

Answering all calls in a professional, courteous and efficient manner

Take messages and ensure they are actioned by the relevant person

Maintain the issue logbook for all messages and matters that arise daily

Assist with phone, email or sms patients with feedback from doctors regarding messages left

Assist with managing the diary – booking patient appointments, and communicating billing policy to all new patients

Assist with preparing all files for the following day’s appointments

Welcome patients arriving in a friendly and professional manner, and communicate time delays to manage client expectations

Assist with checking that all patient details on file are still up to date and obtain new details if relevant

Open accounts and capture all relevant information accurately on the system for new patients

Assist with contacting other doctors to obtain notes and referral letters if needed for a patient’s visit

Assist with obtaining patient results and related correspondence (lab results, radiology)

Ensuring patients get the relevant information and forms needed when they need to have an in-room procedure, an operation andto be hospitalised

Providing quotations for all patient procedures

Prepare the theatre list bookings and pre-authorisations

Assist with arranging the Anaesthetist and Assistant for surgeries

Ensure all clinical notes are captured on the patient files post-surgery

Keeping track of Assistant fees and payments made to them

Keeping track of cases where the doctor has assisted in surgeries

Assist with doctors’ reports, and thank you letters (where necessary).

Keeping track of pharmacy accounts and stock per Doctor

Accounts

Bill patients accordingly and collect payment where necessary

Accept money (cash or card) and write receipts

Allocate patient payments

Ensure all theatre billings have been completed by the doctor within 48 hours

Liaise with the Bureau on patient-related queries and assist with debt collection

Month-end processing

Daily banking is given to the doctor

Maintain Petty Cash

Maintain attendance register

General

Schedule all admin-related appointments with the doctor and the various service providers

Liaise with contractors such as the hospital technical department, IT specialists, Suppliers

Maintain all supplier contracts and agreements

Ordering stock from various places: pharmacies, stationers

Support of various marketing initiatives

Assist the doctor with all offi ce admin-related tasks

Maintaining the CPD register

Essential Requirement

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