Medical Receptionist and Administrator

Introduction

Our client is seeking a professional, reliable, and detail-oriented Medical Receptionist/Administrator to join their Orthopaedic practice. This is a permanent position, ideal for a candidate who excels in a fast-paced clinical environment and possesses exceptional patient-handling skills.

Duties & Responsibilities

• Manage patient queries via email, WhatsApp, and telephone promptly and professionally

• Assist with general administrative duties to ensure smooth practice operations

• Provide patients with pre-operative and post-operative instruction documentation

• Handle patient complaints or concerns with empathy, escalating where necessary

• Liaise with hospitals and theatre coordinators to book and confirm surgical slots

• Compile and submit theatre lists to the relevant hospital/facility

• Coordinate with anaesthetists, scrub nurses, and other surgical team members

• Track and follow up on surgical consumable or implant requirements with suppliers

• Liaise and communicate with the practice's third-party billing company on matters relating to claims, patient accounts, pre-authorisations, and billing queries.

• Maintain accurate and confidential patient records in line with POPIA/HPCSA requirements

• Scan, file, and archive clinical documentation and referral letters

• Request and coordinate medical records or imaging from other facilities

• Order and manage office and medical stationery supplies

• Liaise with referring doctors and their rooms to manage referrals

• Assist with onboarding of new patients and capturing demographic information

• Coordinate equipment servicing or facility maintenance requests where needed

Minimum Requirements, Skills and Attributes

Minimum Requirements

• National Senior Certificate (Grade 12)

• Fluency in Afrikaans and English (written and verbal) is essential

• Previous experience working in a medical doctor’s practice is essential; experience specifically within an Orthopaedic Surgeon’s practice is highly preferred

• Proficiency in Vericlaim is advantageous

Skills and Attributes

• Excellent communication skills

• Strong computer literacy

• Ability to work independently

• A compassionate approach to patient care

• High level of accuracy in administrative tasks.

Interested?

Only shortlisted candidates will be contacted. If you don’t hear back within two weeks of applying, kindly consider your application unsuccessful.

The Practice reserves the right to update or withdraw this vacancy at any stage based on practice needs.