Medical Receptionist

Introduction

An established Paediatric Practice based in a popular Pretoria East hospital is searching for a an energetic medical receptionist to run its front of house. The practice is growing exponentially and requires an individual with excellent administrative and people skills.

• To ensure success in this role the candidate should be patient-centered, confident and have exceptional interpersonal and communication skills. This individual will be the first point of contact for patients and is expected to be compassionate and discrete as they will be dealing with sensitive information.

• Candidates should be comfortable multi-tasking, managing both in-room patient interactions and incoming calls simultaneously. The individual will be responsible for the coordination and scheduling of daily appointments, referrals, diary management, as well as the distribution and management of key documentation to ensure the seamless running of the practice.

Duties & Responsibilities

• Greet and attend to patients in person and over the phone handling everyone in a professional and courteous manner.

• Maintain a clean and organised reception area to create a welcoming atmosphere.

• Address patient inquiries in a professional and empathetic manner.

• Schedule, reschedule and confirm patient appointments, ensuring the optimised time slots.

• Liaise with respective practices and department (doctors, nurses and staff) with discretion and professionalism maintaining confidentiality.

• Accurately capture, maintain and update patient records in line with privacy and regulatory requirements.

• Ensure documentation for patient visits is distributed and completed timeously and accurately.

• Process billing transactions, claims and invoices accurately while explaining policies to patients.

• Creating pro-forma invoices on behalf of patients

• Manage practice inventory by monitoring and ordering office and medical supplies.

• Use telephone, email and SMS communication to handle queries and provide feedback to patients on behalf of the doctor.

• Communicate with practice manager concerning patient accounts and billing queries.

Desired Experience & Qualification

• Matric

• Degree or Diploma in administration or similar (advantageous).

• Proficient in the English language (written & spoken), Afrikaans advantageous.

• 2 years’ proven experience as a Medical Receptionist or a similar administrative role (essential).

• Comfortable working in a paperless practice and using online systems for day-to-day work

• Proficient working with medical office software systems (Vericlaim advantageous).

• Proficient working with the MS Office Suite.

• Working knowledge of medical terminology, POPI regulations, ICD, and RPL coding (advantageous).

• Strong organisational, administrative, and planning skills (good time management).

• Ability to use discretion while working with sensitive information.

• Proactive and self-motivated with the ability to work independently.

• Organised, systematic and methodical.

• Ability to multitask and manage difficult patients in a polite and assertive manner.

• Patient, tolerant and dependable.

Package & Remuneration

Working hours: Monday – Friday: 07h30 – 16h00.

Salary: R15 000 – R18 000 pm

Start date: January 2027

Overtime is rarely needed and will be discussed on an ad hoc basis Availability for overtime work is not a requirement.

Interested?

If you thrive in a both a people and detail-oriented role, we would love to hear from you.

Due to the nature of this role and the sheer number of applications it is impossible to provide all applicants with individual feedback. Therefore, should you not receive any communication from us within 2 weeks of applying for this role, please consider your application unsuccessful.