Medical Receptionist

Description

+----------------------------------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | Position: | Medical Receptionist | +========================================+==============================================================================================================================================================================================================================================+ +----------------------------------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | Location: | East London | +----------------------------------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | | | +----------------------------------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | Position description / overview: | Our client is looking to employ a professional, reliable and highly organised Receptionist to join a busy paediatric medical practice. | | | | | | The Receptionist plays an important role in creating a professional and caring first impression for patients and parents, while ensuring that the reception and administrative functions of the practice operate efficiently and accurately. | | | | | | The successful candidate will work closely with a small team and must be comfortable operating in a busy medical environment where accuracy, confidentiality, teamwork and attention to detail are essential. | +----------------------------------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | Minimum Requirements / Experience: | - Matric / Grade 12 | | | | | | - Previous reception or administrative experience | | | | | | - Experience within a medical practice, hospital, healthcare or similarly professional environment would be an advantage | | | | | | - Experience dealing directly with clients, patients or members of the public | | | | | | - Computer literacy and confidence working with electronic administrative systems | | | | | | - Good telephone manner and written communication skills | | | | | | - Medical reception experience advantageous, would also consider a strong candidate from another highly professional, customer-facing environment who demonstrates the right attitude, reliability and administrative ability | | | | | | - Own vehicle -- advantageous | +----------------------------------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | Key Responsibilities | - Welcoming and assisting patients, parents and visitors in a professional and friendly manner | | | | | | - Managing incoming telephone calls, messages and general enquiries | | | | | | - Booking, confirming, changing and coordinating patient appointments | | | | | | - Maintaining accurate patient information and records | | | | | | - Assisting with patient files, medical reports and general documentation | | | | | | - Liaising professionally with doctors, patients, parents, hospitals and other healthcare professionals | | | | | | - Assisting with medical aid and other patient administration where required | | | | | | - Processing and communicating information accurately and timeously | | | | | | - Receiving payments and assisting with basic reception-related financial administration where applicable | | | | | | - Maintaining an organised, professional and efficient reception area | | | | | | - Working closely with fellow reception and administrative staff to ensure duties are properly covered | | | | | | - Assisting colleagues during busy periods and taking responsibility for tasks that need to be completed | | | | | | - Maintaining strict confidentiality regarding all patient, medical and practice information | | | | | | - Providing general administrative support to the doctors and practice team as required | +----------------------------------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ Continues... +----------------------+----------------------------------------------------------------------------------------------------------------+ | Key Competencies | - Professionalism -- consistently professional in appearance, communication and conduct | | | | | | - Reliability -- dependable, punctual and someone the team can rely on | | | | | | - Confidentiality -- understands the importance of protecting sensitive patient and practice information | | | | | | - Accuracy -- able to capture, communicate and process information correctly | | | | | | - Teamwork -- works cooperatively within a small team and willingly assists colleagues | | | | | | - Attention to detail -- notices errors, follows through on tasks and ensures information is complete | | | | | | - Calm and composed under pressure | | | | | | - Friendly and respectful when dealing with children, parents and professionals | | | | | | - Organised and able to manage several responsibilities simultaneously | | | | | | - Good communication skills, both verbal and written | | | | | | - Takes ownership of responsibilities rather than waiting to be reminded | | | | | | - Able to prioritise effectively in a busy environment | +======================+================================================================================================================+ +----------------------+----------------------------------------------------------------------------------------------------------------+