ME Network Engineer (National)

Job Description

• Frogfoot is seeking a ME Network Engineer to join our Engineering team.

Purpose of the Role

• The ME Network Manager is responsible for leading Frogfoot's Metro Ethernet ME Network function, ensuring a highly available, scalable, and resilient carrier-grade network that supports the organisation's strategic objectives.
• This role combines technical leadership with people leadership, driving operational excellence, continuous improvement, network automation, capacity planning, and service reliability. Working closely with Executive Leadership and Engineering Management, you'll ensure the network evolves to meet business growth while maintaining exceptional customer service and operational performance.

What You'll Be Responsible For

Leadership & People Management

• Lead, mentor and develop the Metro Ethernet Engineering team.
• Build a high-performing, collaborative and customer-focused team culture.
• Ensure the team has the appropriate skills, capacity and succession plans to support business growth.
• Conduct regular coaching, performance management and development conversations.
• Foster continuous learning and technical excellence.

Network Operations

• Oversee the availability, stability and performance of Frogfoot's Metro Ethernet network.
• Ensure proactive monitoring and management processes are in place to minimise outages and service interruptions.
• Provide technical oversight and guidance for network incident management and major fault restoration activities.
• Ensure customer SLAs are consistently achieved.

Network Strategy & Engineering

• Develop and implement network strategies aligned with business objectives.
• Lead network capacity planning and infrastructure growth.
• Ensure network upgrades, changes and expansions are correctly designed, reviewed and implemented.
• Drive network standardisation and best practice across all engineering activities.

Service Delivery & Operational Excellence

• Ensure network provisioning and orchestration processes are efficient and scalable.
• Develop and improve operational processes, policies and technical standards.
• Ensure monitoring, alerting and reporting tools continuously evolve to support proactive operations.
• Drive automation initiatives to improve operational efficiency and reduce manual effort.

Governance, Risk & Compliance

• Ensure robust change management processes are followed.
• Develop proactive risk identification and mitigation strategies.
• Ensure accurate network documentation, standards and technical specifications are maintained.
• Ensure accurate records and audits of critical technology stock are maintained to support network growth and strategic business objectives.
• Monitor compliance with operational policies and engineering standards.

Vendor & Stakeholder Management

• Build strong relationships with technology vendors and strategic partners.
• Manage vendor performance and service delivery.
• Engage with enterprise customers during technical escalations.
• Work closely with Executive Leadership, Engineering Management, NOC and Service Delivery teams to achieve business objectives.

Reporting & Performance

• Develop meaningful operational dashboards and KPI reporting.
• Analyse network trends and recommend improvement initiatives.
• Monitor operational costs and productivity against industry benchmarks.
• Present performance reports and recommendations to senior leadership.

What You'll Need to Have

Qualifications

• Degree or Diploma in Electronic Engineering, Telecommunications, Information Technology or a related field.
• Management qualification or Leadership Certification will be advantageous.
• Project Management certification Prince2, PMBOK or equivalent is advantageous.

Experience

• 7–10 years' experience within a Fibre, ISP or Telecommunications environment.
• Extensive experience managing carrier-grade Metro Ethernet networks.
• Proven leadership experience managing or supervising engineering or operational teams.
• Strong experience in customer service and operational management.
• Experience leading technical projects and organisational change.

Technical Knowledge

You'll have extensive knowledge of

• Optical and transmission networking.
• Packet-switched networks.
• Metro Ethernet technologies.
• Network monitoring platforms.
• Network capacity planning.
• DevOps principles.
• Automation and orchestration.
• Operational risk management.
• Change management processes.
• Network support tools.
• SLA management.
• Carrier-grade network operations.
• Business continuity and service resilience.

Skills That Will Help You Succeed

• Strong leadership and coaching capability.
• Strategic thinking and business acumen.
• Excellent technical decision-making.
• Outstanding communication and presentation skills.
• Advanced stakeholder management.
• Excellent vendor relationship management.
• Strong analytical and problem-solving skills.
• Financial and operational management capability.
• Process optimisation and continuous improvement.
• Programme and project management.
• Conflict resolution and negotiation skills.
• Ability to remain calm under pressure.
• Strong planning and organisational skills.
• Excellent reporting and data analysis capability.
• Ability to simplify complex technical concepts for both technical and non-technical audiences.

Qualities We Value at Frogfoot

At Frogfoot, we look for Leaders who are

• Lead with integrity and accountability.
• Inspire and develop high-performing teams.
• Put customers at the centre of every decision.
• Think strategically while remaining operationally focused.
• Embrace innovation and continuous improvement.
• Build strong relationships across teams and with customers.
• Take ownership and deliver on commitments.
• Remain adaptable in a fast-changing technology environment.
• Encourage collaboration and knowledge sharing.
• Demonstrate resilience and sound judgement under pressure.

How Success Is Measured

Success in this role will be measured by your ability to

• Deliver industry-leading network availability and uptime.
• Meet or exceed customer SLA commitments.
• Reduce network outages through proactive monitoring and risk management.
• Improve network performance, scalability and resilience.
• Deliver network projects on time and within budget.
• Increase operational efficiency through automation and process optimisation.
• Maintain accurate operational reporting and KPI dashboards.
• Develop and retain a highly skilled, engaged engineering team.
• Achieve productivity and operational cost targets against industry benchmarks.
• Build trusted relationships with internal stakeholders, customers and vendors.
• Drive continuous improvement across engineering operations while supporting Frogfoot's long-term strategic objectives.

Closing Date 21 August 2026