Mascor Fuel: Shift Supervisor

Mascor is a Company consisting of franchised Fuel divisions throughout KZN and in Mpumalanga. In some areas, the fuel station also has a convenience store, take-away or mini market store offering customers a one-stop solution . We offer professional and high-quality service and customer service standards RESPONSIBILITIES: Shift and Store Operations Open or close the store in accordance with approved procedures and security requirements. Conduct shift handovers and communicate shortages, incidents, maintenance issues and outstanding tasks. Allocate daily duties, confirm employee coverage and monitor execution throughout the shift. Ensure shelves, service areas, tills, storerooms and entrances are clean, organised and ready for trade. Monitor refrigeration, lighting, point-of-sale equipment and other store facilities; report faults promptly. Ensure company promotions, pricing and displays are implemented accurately. Customer Service and Sales Set and maintain friendly, efficient and professional customer service standards. Assist customers and resolve queries, complaints, refunds and returns within delegated authority. Support employees during busy periods to maintain prompt service and reduce queues. Ensure employees understand current products, promotions and service expectations. Identify opportunities to improve sales, availability and the customer experience. Employee Supervision Brief employees at the start of the shift and assign responsibilities according to operational priorities. Monitor attendance, punctuality, uniform, conduct, productivity and adherence to procedures. Provide on-the-job coaching and assist with the induction and training of new employees. Address routine performance or conduct concerns promptly and escalate formal matters to management. Promote teamwork, fair treatment, clear communication and a customer-focused work environment. Confirm that employees take authorised breaks without compromising store coverage. Cash Handling and Administration Issue and verify till floats and ensure cashiers follow approved cash and card procedures. Monitor till activity, voids, refunds, discounts, paid-outs and safe drops. Complete or oversee shift cash-ups and investigate or report discrepancies immediately. Ensure cash, keys, documents and sensitive information are secured at all times. Complete shift reports, incident records, checklists and other required administration accurately. Stock, Merchandising and Loss Prevention Monitor stock availability and ensure shelves are replenished, faced up and correctly priced. Receive deliveries by checking quantities, quality, documentation and product condition. Apply stock rotation principles and monitor expiry dates, damaged goods and temperature-sensitive products. Assist with cycle counts, stocktakes, variance investigations and stock adjustments authorised by management. Enforce access, key-control and security procedures to minimise theft, wastage and shrinkage. Immediately report suspicious activity, significant variances or breaches of procedure. Health, Safety, Hygiene and Compliance Enforce occupational health and safety, hygiene, food-handling and housekeeping requirements. Conduct routine checks and ensure aisles, exits, storage areas and workstations remain safe and unobstructed. Respond to emergencies, accidents, spillages, security incidents and equipment failures in line with procedure. Ensure incidents and injuries are reported, recorded and escalated without delay. Maintain compliance with company policies, legal requirements and applicable OK Minimarket operating standards. Planning and Working Conditions Plan shift activities according to trading patterns, staffing levels, deliveries and operational priorities. Work rotating shifts, weekends and public holidays as required by the store roster. Remain on feet for extended periods and perform routine handling of stock within safe working practices. Meet daily deadlines relating to store readiness, cash reconciliation, stock control and shift reporting.