Manager:CRM and Technology Support (Hay level 19/D4) (Internal & External)
NECSA · North West
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Start free — we apply for you →Key Performance Areas
Technology Development and Innovation
- Develop and implement the laboratory technology development strategy.
- Lead scientific research aimed at developing new analytical technologies, certified reference materials CRMs, laboratory products and scientific services.
- Identify emerging technologies with commercial potential.
- Drive technology transfer from research to commercial application.
- Evaluate new technologies for adoption within laboratory operations.
- Lead product feasibility studies and proof-of-concept projects.
- Develop intellectual property, patents and proprietary laboratory methodologies.
- Publish scientific papers and present research at national and international conferences.
- Promote innovation through collaboration with universities, research institutions and industry.
Product Development and Commercialisation
- Lead the development of new laboratory products and scientific services.
- Establish product development processes from concept through commercial launch.
- Conduct market research to identify customer requirements.
- Develop business cases for new products.
- Manage pilot production and product validation.
- Coordinate product registration where applicable.
- Develop product specifications and technical documentation.
- Monitor product performance after commercial release.
- Support continuous product improvement.
Laboratory Operations and Technical Management
- Ensure efficient laboratory operations.
- Ensure that labs have necessary accreditations e.g. ISO/IEC 17025 accreditation and certifications e.g. ISO 9001, cGMP, GLP, etc..
- Ensure laboratory compliance with SANAS, NNR, SAHPRA and other applicable regulations.
- Put in place a system for development and validation new analytical methods.
- Ensure laboratory equipment remains operational and technologically current.
- Oversee preventive maintenance programmes.
- Ensure technical competence of laboratory personnel.
- Approve technical reports and facilitate publication thereof.
- Monitor laboratory performance indicators including Turnaround Time TAT, quality and productivity.
Business Development and Customer Support
- Identify new business opportunities.
- Develop strategic partnerships.
- Prepare technical proposals and tender responses.
- Secure external funding for technology development.
- Build relationships with industrial, government and international clients.
- Facilitate and at times lead commercial business negotiations.
- Promote laboratory products and capabilities.
- Prepare and manage marketing initiatives such as exhibitions and scientific events.
Human Capital
- Lead multidisciplinary scientific teams.
- Develop staff competencies.
- Drive succession planning.
- Mentor scientists and technologists.
- Conduct performance management.
- Promote knowledge transfer.
- Foster innovation and continuous improvement.
Financial and Resource Management
- Prepare annual operational and capital budgets.
- Manage laboratory expenditure.
- Optimise utilisation of laboratory resources.
- Ensure financial sustainability.
- Monitor project profitability.
- Develop investment proposals for new technologies.
JOB REQUIREMENTS
KEY KNOWLEDGE & SKILLS
- ISO/IEC 17025
- ISO 9001
- Good Laboratory Practice GLP
- Technology readiness levels TRLs
- Product lifecycle management
- Technology commercialisation
- Intellectual Property Management
- Research and Development methodologies
- Project Management
- Risk Management
- SANAS requirements
- Nuclear regulatory framework
- Occupational Health and Safety legislation
- PFMA and corporate governance
- Strategic planning
- Financial management
TECHNICAL COMPETENCIES
- Leadership competencies
- Product development
- Technology transfer
- Research leadership
- Scientific method development
- Experimental design
- Validation and verification
- Statistical data analysis
- Laboratory information systems
- Quality management systems
- Instrumentation management
- Technical report writing
- Proposal development
- Market analysis
- Innovation management
Requirements
Minimum Qualifications and Experience
Education
- Masters degree in Chemistry/Physics/Analytical Science/Materials Science/Nuclear Science, or a related scientific discipline.
- PhD will be an added advantage.
- Registration as a Professional Natural Scientist SACNASP or equivalent professional body.
- Registration as a Radiation Worker and/or Chemical Worker where applicable.
Experience
- Minimum 10 years' experience in a scientific laboratory.
- At least 5 years in laboratory or research management.
- Demonstrated experience in technology development.
- Experience in product development and commercialisation.
- Experience in managing accredited laboratories.
- Experience in business development.
- Experience leading multidisciplinary technical teams.
- Experience in implementing management systems such as Quality.
- Proven experience securing research or commercial funding