Manager: Surveillance Investigations & Compliance

REQUIREMENTS: Grade 12 / Matric Diploma or Degree in Risk Management, Compliance, Forensic Investigation, Criminal Justice, Security Management or Business Management, or a related field Supervisory or Management qualification at NQF Level 4 or higher Key Gaming Licence, FICA clearance and PSIRA registration as applicable to the position EXPERIENCE: 5 - 8 years KEY RESPONSIBILITIES •Manage and quality-assure all surveillance investigations into suspected fraud, theft, collusion, cheating, misconduct and gaming irregularities, ensuring outcomes are objective, evidence-based and defensible•Conduct and oversee high-priority, sensitive and complex investigations, allocating cases according to risk, complexity and investigator capability to meet agreed service standards•Manage the preservation, security and integrity of evidence for disciplinary, CCMA, civil and criminal proceedings, liaising with Legal on subpoenas and Section 205 processes•Develop and implement a risk-based Surveillance Compliance Assurance Programme that monitors adherence to gaming legislation, Provincial Gaming Board licence conditions and Internal Control Standards•Conduct compliance audits, thematic reviews and targeted control reviews to validate whether preventative and detective controls are operating effectively across gaming and operational areas•Identify control weaknesses and systemic risks arising from investigations and audits, and translate findings into sustainable corrective and preventative actions•Monitor the implementation and closure of corrective actions, escalating unresolved or material compliance breaches to management and the appropriate governance forums•Support FICA/AML monitoring and reporting obligations, Responsible Gambling compliance monitoring and excluded-persons controls falling within the Surveillance mandate•Develop, review and maintain investigation, audit and compliance SOPs, templates, registers and assurance tools aligned to legislation, regulatory requirements and Group standards•Produce investigations, compliance, audit and risk reporting that provides Executive Management with accurate, timely and actionable risk intelligence for decision-making•Analyse operational data and incident trends to identify unusual activity, emerging threats, financial exposure and repeat control failures across the business unit•Lead, coach and develop the Investigations and Compliance team to build investigative, regulatory and analytical capability and consistent execution standards•Manage relationships with Gaming Operations, Finance, People & Business Enablement, Legal, Internal Audit, Risk and Group Surveillance, and represent Surveillance at regulatory engagements and governance forums when authorised•Manage departmental expenditure, overtime and resource utilisation within the approved budget, and provide input into CAPEX requirements for surveillance and assurance technology