Manager SA

JOB DESCRIPTION

• Ensure 99.5%+ accuracy in all operational and management reporting.

• Deliver daily, weekly, monthly, and quarterly dashboards within agreed timelines.

• Maintain data integrity across all reporting systems.

• Automate manual reports and drive continuous process improvement.

• Provide actionable insights to improve productivity, quality, customer experience, and financial performance.

• Ensure adherence to reporting SLAs and governance standards.

• Support business planning through forecasting, capacity planning, and trend analysis.

• No adverse audit findings related to reporting accuracy, data security, or compliance.

RESPONSIBILITIES

• Lead and manage the MIS team, ensuring delivery of accurate and timely reports.

• Develop and maintain operational, financial, and client-facing dashboards.

• Analyze large datasets to identify trends, risks, opportunities, and performance gaps.

• Partner with Operations, Quality, Training, Workforce Management, Finance, HR, and Client Services teams to support business objectives.

• Drive automation initiatives using Excel, Power BI, SQL, Power Automate, and other reporting tools.

• Ensure data quality through regular validation, reconciliation, and governance checks.

• Produce executive-level management reports and presentations.

• Support forecasting, workforce planning, budgeting, and productivity analysis.

• Lead root-cause analysis and provide recommendations for performance improvement.

• Manage reporting requirements for clients and internal stakeholders.

• Oversee system enhancements, reporting process improvements, and MIS projects.

• Mentor and develop MIS analysts and team leaders to build reporting capability.

QUALIFICATIONS

• Bachelor's degree in information systems, Computer Science, Statistics, Mathematics, Business Analytics, Finance, or related field.

• Certification in Power BI, SQL, Data Analytics, or Business Intelligence is advantageous

• 5 - 7 years' experience in MIS, Reporting, Business Intelligence, Analytics, or Workforce Reporting

• Minimum 3 years in a leadership or managerial role

• Experience in contact centre, BPO, financial services, or insurance operations preferred

ABOUT US

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com .

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.