Manager

Manager required for a renowned tyre shop based in Mthatha 
 The desired candidate will be responsible for overseeing the day-to-day operations of the shop, ensuring customer satisfaction, managing staff, and driving business growth. This role requires a strong focus on operational efficiency, inventory management, sales performance, and delivering high-quality service to customers. 


Key Responsibilities: 
 
 • Oversee daily operations of the tyre shop, ensuring smooth workflows and timely service delivery.
 • Manage the scheduling of staff to ensure efficient coverage and a positive customer experience.
 • Ensure all equipment and tools are well-maintained and operational.
 • Provide exceptional customer service, addressing customer inquiries, complaints, and requests professionally.
 • Ensure timely and accurate tyre fitting, balancing, and alignment services.
 • Build strong relationships with repeat customers to encourage loyalty and referrals.
 • Recruit, train, and develop shop staff, ensuring high performance and adherence to company standards.
 • Monitor staff performance and provide feedback and coaching for continuous improvement.
 • Foster a positive and productive work environment, motivating the team to meet sales and service targets.
 • Drive sales growth by promoting tyre sales, services, and accessories to customers.
 • Manage inventory levels, ensuring stock is adequately maintained and new orders are placed promptly.
 • Monitor tyre stock rotation, manage product displays, and maintain a tidy shop floor.
 • Oversee the daily cash flow, ensuring accurate transactions and record-keeping.
 • Manage expenses and work to meet or exceed financial targets for the shop.
 • Prepare reports on sales performance, inventory levels, and other key metrics for upper management.
 • Ensure the tyre shop complies with all health and safety regulations and company policies.
 • Conduct regular safety checks and ensure staff is trained on proper safety protocols.
 • Assist in developing marketing strategies to attract new customers and increase foot traffic to the shop.
 • Promote special offers, discounts, and seasonal tyre services to maximize sales.
 
 Required skills and qualifications: 
 
 • Proven experience in a managerial role within the automotive or retail industry, ideally within a tyre or auto service shop.
 • Strong leadership and team management skills, with the ability to motivate and develop staff.
 • In-depth knowledge of tyre products, services, and industry trends.
 • Excellent customer service skills and ability to build lasting relationships.
 • Strong organizational and time-management abilities.
 • Financial acumen, with experience in managing budgets, sales targets, and inventory.
 • Knowledge of health and safety regulations within the automotive industry.
 • Ability to work flexible hours, including weekends and public holidays if required
 
 Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.